Tiffany Gonzalez
Phoenix
Summary
Dedicated medical assistant with a strong focus on patient care, effective communication, and meticulous attention to detail. Committed to enhancing patient experiences and ensuring organized clinical operations. Compassionate medical assistant skilled in managing patient appointments, administering medications, and performing routine laboratory tests. Strong organizational abilities and adherence to regulatory standards contribute to a reliable healthcare environment. Reliable medical assistant with hands-on experience in patient care and clinical documentation. Known for strong communication and organizational skills, ensuring efficient patient flow and high-quality support in healthcare settings.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Az Pain Doctors
mesa
07.2021 - 01.2022
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and follow-up visits efficiently.
- Administered medications and vaccinations under supervision.
- Performed routine laboratory tests and collected samples accurately.
- Maintained cleanliness and organization of examination rooms and supplies.
- Communicated effectively with patients to address concerns and inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
care giver
Rise
mesa
10.2019 - 03.2020
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe living environment for residents.
- Administered medications following prescribed schedules and guidelines.
- Communicated effectively with families about client progress and needs.
- Documented care provided and reported changes in client conditions.
- Supported clients with mobility assistance and transportation to appointments.
- Engaged clients in social activities to promote mental well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
caregiver
milestone pediatric
mesa
10.2019 - 03.2020
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Maintained accurate records of client health and progress in documentation system.
- Provided companionship and emotional support to enhance quality of life.
- Engaged clients in activities that promote physical and mental well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
insurance
Oasis Insurance
mesa
04.2015 - 07.2016
- Analyzed customer needs and provided customized advice on selecting suitable car insurance plans.
- Suggested additional products or services that could be beneficial to travelers such as foreign currency exchange services or rental car insurance plans.
- Processed cash payments, checks, and credit card transactions accurately.
insurance
LA Insurance
phoenix
04.2014 - 04.2015
- Analyzed customer needs and provided customized advice on selecting suitable car insurance plans.
- Suggested additional products or services that could be beneficial to travelers such as foreign currency exchange services or rental car insurance plans.
- Processed cash payments, checks, and credit card transactions accurately.
Customer Service Representative
Empereon
phoenix
10.2013 - 03.2014
- Handled high call volumes while maintaining a positive demeanor at all times.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Medical Assistant Certificate - Medical Assistant
UEI College
Phoenix, AZ10-2021
Skills
- Vital signs measurement
- Patient coordination
- Laboratory testing
- Clinical documentation
- Medication administration
- Patient engagement
- Healthcare regulation compliance
- Patient experience enhancement
- Record keeping
- Communication skills
- Time management
- Team collaboration
- Critical thinking
- Adaptive learning
- Appointment reminders
- Valid [state] driver's license
- First aid
- Appointment setting
- Inventory and supply management
- Equipment sterilization
- Health screening coordination
- Emergency response preparedness
- EKG set up and monitoring
- Lab equipment calibration
- Vital sign monitoring
- Needs assessments
- Clinical operations
- Calm and level-headed under duress
- Specimens collection and processing
- Compassionate caregiver
- Prioritizing stat orders
- Check-in coordination
- Medical equipment operation
- Phlebotomy techniques
- Human anatomy and physiology
- Preparing specimens and samples
- Medical transcription
- Doppler proficiency
- Electronic medical records
- Medical terminology
- Venipuncture and phlebotomy
- Professional bedside manner
- Customer service
- Restocking lab supplies
- Suture removal
- Phlebotomy
- Able to lift [number] pounds
- Patient scheduling
- Team management and supervision
- Ear irrigation
- Sterile technique
- Insurance authorizations
- Patient skin and nail care
- Clinical applications
Timeline
Medical Assistant
Az Pain Doctors
07.2021 - 01.2022
care giver
Rise
10.2019 - 03.2020
caregiver
milestone pediatric
10.2019 - 03.2020
insurance
Oasis Insurance
04.2015 - 07.2016
insurance
LA Insurance
04.2014 - 04.2015
Customer Service Representative
Empereon
10.2013 - 03.2014
Medical Assistant Certificate - Medical Assistant
UEI College
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