TIFFANY LAMBERT Ed.D
Mesa,AZ
Summary
Accomplished higher education and workforce development executive with a Doctorate in Education and 15+ years leading transformative academic and operational initiatives. Proven expertise in driving enrollment growth, elevating program quality, and building scalable systems that enhance institutional performance. Strategic leader with a track record of cross-functional team development, organizational transformation, and aligning operational excellence with institutional goals. Recognized for innovative solutions, strong communication, and fostering collaboration to achieve measurable impact. Positioned for Dean, Executive Director, or VP roles requiring visionary leadership and results-driven execution.
Overview
23
23
years of professional experience
Work History
WIOA Director/Dean of Students
Adult Basic Education
07.2022 - Current
- Serve in a dual-capacity leadership role overseeing ABE/WIOA program operations and fulfilling the full functional responsibilities of a Dean of Students, including student conduct, crisis intervention, behavioral adjudication, and student advocacy for over 9500 Students.
- Lead strategic operations for Adult Basic Education programs, overseeing instructional alignment, staff development, stakeholder coordination, and data-driven continuous improvement.
- Direct WIOA grant management processes, including compliance oversight, budget stewardship, performance indicator tracking (MSGs, retention, employment outcomes), and quarterly/annual reporting. achieving over 75% MSGs.
- Act as Chief Student Affairs Officer for the program, developing and enforcing policies related to student behavior, academic integrity, conflict resolution, and restorative practices.
- Advise senior leadership on student climate, equity gaps, and high-impact interventions to improve access, persistence, and credential completion.
- Oversee student onboarding, case management, persistence pathways, and wraparound supports, ensuring equitable access and removal of systemic barriers.
- Lead faculty and staff onboarding and training in culturally responsive pedagogy, trauma-informed practices, adult learning theory, and compliance protocols.
- Manage cross-functional coordination across admissions, academics, advising, compliance, and community partnerships to ensure strategic alignment and service delivery.
- Strengthen institutional outcomes by analyzing enrollment trends, retention data, student engagement metrics, and WIOA-aligned performance benchmarks.
Team Lead/Enrollment Services Advisor
United States University
08.2020 - 06.2022
- Lead daily admissions operations, and ensure accurate documentation and compliance across all communication channels.
- Train, coach, and support admissions staff, including new-hire onboarding, and ongoing performance development.
- Oversee transcript evaluations for domestic and international applicants, ensuring timely and compliant processing.
- Manage live chat operations, and provide technical support to improve prospective student engagement.
- Conduct and guide best practices for admissions interviews, enrollment processes, and conversion strategies.
- Implement process improvements that streamline workflow, enhance applicant experience, and increase enrollment outcomes.
- Build and maintain strong relationships with prospective students to support consistent lead generation.
- Collaborate with cross-functional departments to deliver accurate data for reporting, research, and decision-making.
- Drive enrollment growth through targeted training, data-driven coaching, and effective follow-up strategies.
- Serve as a liaison between staff and management to enhance communication, problem-solving, and operational efficiency.
Executive
Bryan University
11.2010 - 08.2019
- Managed day-to-day campus operations, ensuring an efficient and student-centered environment.
- Led staff and faculty development, including new hire onboarding, ongoing training, and instructional support.
- Collaborated with the Campus Director on hiring, performance evaluation, and organizational planning.
- Created standardized operating procedures and designed new training products.
- Improved employee retention and student enrollment rates through data-driven strategy and culture building.
- Provided conflict resolution, student support intervention, and technical troubleshooting.
Enrollment Manager/Enrollment Advisor/Educator
Kaplan University
06.2002 - 07.2010
- Directed staff hiring, training, and operational management for multiple enrollment sites.
- Manged day to day operations
- Created and facilitated two-week onboarding programs, leadership development workshops, and soft skills training.
- Developed data-tracking systems that improved reporting accuracy and operational transparency.
- Ensured compliance with state, federal, and accreditation standards.
- Trained over 500 advisors and 60 managers, reducing interview cycle time, and increasing enrollment efficiency.
Education
Doctorate in Education - Innovation and Leadership
Purdue University Global
Indianapolis, IN10.2025
Master of Arts in Education -
United States University
San Francisco, CA04.2021
BS-Criminal Justice -
Purdue University Global
Indianapolis, IN10.2010
AS-Criminal Justice -
Kaplan University
Chicago, IL09.2009
Skills
- Strategic planning & execution
- Organizational transformation
- Change management
- Innovation & intrapreneurship
- Cross-functional leadership
- Stakeholder engagement
- Executive coaching & mentorship
- Talent development & succession planning
Strategic Leadership & Vision
People Leadership & Culture
- Conflict resolution
- High-performance team building
- Culture shaping & employee engagement
- Operational efficiency
- Process optimization
- Risk management & mitigation
- Program management
- Performance metrics & KPIs
Operational Excellence
Timeline
WIOA Director/Dean of Students
Adult Basic Education
07.2022 - Current
Team Lead/Enrollment Services Advisor
United States University
08.2020 - 06.2022
Executive
Bryan University
11.2010 - 08.2019
Enrollment Manager/Enrollment Advisor/Educator
Kaplan University
06.2002 - 07.2010
Doctorate in Education - Innovation and Leadership
Purdue University Global
Master of Arts in Education -
United States University
BS-Criminal Justice -
Purdue University Global
AS-Criminal Justice -
Kaplan University