Tiffany Owens
Cottonwood
Summary
Results-driven Expedition Specialist with proven sales expertise and strong client relationship management skills. Known for building natural rapport and resolving complex booking inquiries, ensuring exceptional service delivery and client satisfaction.
Overview
3
3
years of professional experience
Work History
Expedition Specialist
National Geographic-Lindblad Expeditions
Remote
03.2026 - Current
- Sales of expedition voyages and related travel services to guests and travel advisors;
- Continued learning and expertise of National Geographic-Lindblad ships and capacities, travel destinations and itineraries, destination airports, policies, and sales processes;
- Manage sales opportunities and reservations in Salesforce and Seaware, maintain accurate records with clear guest communication.
- Identify suitable itineraries, cabin options, extensions, partner hotels, air services, and travel insurance protection based on guest priorities and budget.
- Resolve complex booking questions and present alternatives that preserve client confidence and support sales conversion.
- Supported guest engagement initiatives, enhancing expedition sales through personalized service.
Expedition Specialist
HX Expeditions
Remote
01.2025 - 03.2026
- Coordinated sales initiatives and provided dedicated support for seamless guest journeys tailored to expedition cruise travelers visiting remote global destinations.
- Facilitated seamless guest interactions from initial inquiry to embarkation, fostering clarity and confidence while preparing guests for their experience.
- Nurtured ongoing partnerships with repeat guests and travel advisors, fostering a commitment to exceptional service.
- Facilitated the planning and organization of multifaceted itineraries, integrating cruise details, air travel, lodging, and curated excursions.
- Maintained comprehensive records of guest preferences and special requests in CRM systems to ensure consistent and personalized service.
- Partner with internal teams to resolve issues, uphold brand standards, and deliver seamless expedition experiences.
Luxury River Cruise Specialist
AmaWaterways
Remote
04.2024 - 12.2024
- Provided exceptional five-star support to luxury river cruise travelers and travel advisors globally.
- Facilitated guest navigation through comprehensive booking and pre-travel processes, addressing itinerary inquiries, accessibility requirements, and special requests.
- Detailed destination highlights and logistical arrangements to facilitate informed decision-making for travelers.
- Coordinated travel arrangements with departments and supported reservation accuracy and quality control. Maintained organized guest records to assist in delivering personalized service and enhancing repeat travel experiences.
Guest Experience Specialist – Denver Destinations
Rocky Mountaineer - World's Leading Luxury Train
Denver, CO
03.2023 - 01.2024
- Coordinated logistics and service delivery to ensure exceptional guest experiences during luxury rail journeys between Denver and Moab.
- Coordinated on-the-ground guest support and delivered essential destination information to ensure seamless arrivals.
- Resolved guest issues and service requirements, ensuring exceptional hospitality and lasting impressions.
- Cultivated brand presence within a luxury tourism setting to enhance guest experiences through attentive service.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ08-1998
Skills
Natural rapport-building with clients
Skilled in analytical problem-solving
Critical analysis
Accurate documentation management
Sales prospecting and follow-up
Luxury travel sales expertise
Proficient in Salesforce CRM
Client relationship management
Upselling techniques
High-volume handling of calls and emails
Sales booking accuracy & multi-system navigation
Timeline
Expedition Specialist
National Geographic-Lindblad Expeditions
03.2026 - Current
Expedition Specialist
HX Expeditions
01.2025 - 03.2026
Luxury River Cruise Specialist
AmaWaterways
04.2024 - 12.2024
Guest Experience Specialist – Denver Destinations
Rocky Mountaineer - World's Leading Luxury Train
03.2023 - 01.2024
Bachelor of Arts - English
Arizona State University