Tiffany Scott
Peoria
Summary
Led initiatives to enhance customer service experiences through effective task management. Fostered collaboration within teams while promoting independent problem-solving skills. Maintained confidentiality and addressed issues with a high level of professionalism.
Overview
24
24
years of professional experience
Work History
Office Manager
California Closets
11.2021 - Current
- Achieved efficient facilities management for an office of 60+ staff and two showroom locations. Successfully recruited and onboarded office administrators, enhancing team capabilities. Streamlined onboarding and offboarding processes, ensuring readiness of equipment and software for new hires. Delivered accurate payroll management for 70+ employees, maintaining compliance through thorough timecard reviews. Led office administration staff, fostering a collaborative work environment. Enhanced training programs for new office administrators, improving onboarding experience. Executed successful event planning for Phoenix and Tucson locations, boosting employee engagement. Drove employee recognition initiatives for Arizona locations, promoting a positive workplace culture. Facilitated operational meetings with management and key staff, improving communication and efficiency. Provided essential administrative support during employee absences, ensuring continuity of operations. Contributed to successful office relocation planning, minimizing disruption. Championed company culture as an ambassador, sharing best practices across locations. Actively participated in nationwide safety committee, promoting workplace safety initiatives.
Install Coordinator
California Closets
06.2021 - 11.2021
- Directed procurement of office supplies for staff and showroom locations. Compiled and analyzed monthly expense reports for multiple teams. Oversaw revenue generation initiatives, achieving a 25% increase in 3rd and 4th quarter earnings above target. Managed scheduling of installation revenue, reaching $1.2 million monthly. Reassessed installation calendar to mitigate supply chain delays. Partnered with install manager to ensure timely completion of large-scale projects. Relayed critical job information to install team to facilitate project success. Organized travel logistics for extensive installation projects.
Accounts Receivables
California Closets
12.2019 - 06.2021
- Oversaw processing of all receivables for retail business. Led reconciliation of collected and processed invoice corrections. Managed communication of installation details to customers and coordinated small purchase orders. Directed transition of accounts receivable functionality into new Epicor system. Developed process maps for new application. Championed transition to Salesforce as consultation scheduling tool and trained various internal teams.
Sr. Accounts Receivables/Payables Specialist
Risk Placement Services
03.2017 - 12.2019
- Achieved resolution of all exceptions, enhancing operational integrity. Delivered accurate reconciliation of market and carrier checks, contributing to financial accuracy. Optimized upload market processes to improve efficiency. Enhanced inbound communication channels via email and phone, improving customer satisfaction. Developed standard operating procedures that improved operational consistency. Established a new database for market check reconciliations, streamlining data management. Produced monthly retail broker statements, ensuring timely distribution. Supported finance team in generating month-end reports, including advance premium logs and signature documents for management review. Improved supervisory functions by effectively allocating daily deposit tasks and tracking unapplied funds. Facilitated premium finance agreements setup, enhancing financial processes. Collaborated with RPS underwriting team to resolve billing errors, improving invoice accuracy. Processed check requests for credit balance accounts, ensuring prompt resolution. Communicated billing discrepancies to customers, fostering transparency and trust.
Personal Lines Licensed Customer Service Representative
Weber’s Insurance
10.2012 - 05.2014
Accounting Clerk/Rating Specialist
EMC Insurance Companies
02.2002 - 10.2012
Education
Bachelor of Science - Entrepreneurship with a Minor in Applied Human Behavior
Northern Arizona University
Prescott Valley, AZ01.2016
Business Administration - undefined
Glendale Community College
Glendale, AZ01.2012
Skills
- Oversaw implementation of Salesforce to enhance customer relationship management Directed team collaboration via Slack to streamline project workflows Championed the use of Epicor for inventory management and operational efficiency Led training sessions on Excel and Word for team skill development
Timeline
Office Manager
California Closets
11.2021 - Current
Install Coordinator
California Closets
06.2021 - 11.2021
Accounts Receivables
California Closets
12.2019 - 06.2021
Sr. Accounts Receivables/Payables Specialist
Risk Placement Services
03.2017 - 12.2019
Personal Lines Licensed Customer Service Representative
Weber’s Insurance
10.2012 - 05.2014
Accounting Clerk/Rating Specialist
EMC Insurance Companies
02.2002 - 10.2012
Bachelor of Science - Entrepreneurship with a Minor in Applied Human Behavior
Northern Arizona University
Business Administration - undefined
Glendale Community College