Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Thomas

Kingman

Summary

Dynamic professional with a proven track record at Plan B Investments, excelling in client relationship building and project management. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at optimizing operations and ensuring compliance, consistently delivering high-quality results on time and within budget.

Overview

29
29
years of professional experience

Work History

Independent Contractor

Hard Luck 66
05.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.

UPS Store Manager

Plan B Investments
10.2023 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Directed store personnel successfully in fast-paced context using proactive communication.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Independent Contractor

Instacart
08.2024 - 01.2025
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.

Independent Contractor

DoorDash
07.2024 - 01.2025
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.

Laundry Technician

B & C Laundrymat
06.2024 - 12.2024
  • Increased productivity by refining laundry workflows.
  • Adapted swiftly to shifting priorities to meet deadlines during peak business periods.
  • Collaborated with team members to ensure smooth workflow and meet daily quotas.
  • Implemented eco-friendly practices to enhance sustainability within the laundry facility.
  • Implemented quality control measures for consistently clean and well-folded linens.
  • Trained new employees on proper laundry procedures, fostering a supportive work environment.
  • Sorted garments according to care instructions, preventing damage or color bleeding during washing processes.
  • Ensured compliance with safety regulations to maintain a hazard-free workplace.
  • Kept an organized workspace that minimized errors in processing guest orders while promoting efficiency.
  • Reduced energy consumption by optimizing the use of washers, dryers, and water resources.
  • Assisted customers with special requests, contributing to positive service experiences.
  • Contributed to a positive work atmosphere by maintaining professional communication with colleagues and supervisors.
  • Exceeded cleanliness standards through diligent attention to detail when folding and packaging finished items.
  • Enhanced customer satisfaction by providing timely and efficient laundry services.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Streamlined laundry processes, increasing overall efficiency and reducing turnaround times.
  • Adapted quickly to changing priorities in order to meet deadlines during peak periods of business activity.
  • Promoted sustainability initiatives by implementing eco-friendly practices within the laundry facility.

Customer Service Representative

National Seating & Mobility
03.2023 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Brown Jug Manager in Training

Brown Jug of Alaska
02.2022 - 01.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
  • Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
  • Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
  • Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
  • Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
  • Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
  • Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
  • Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.

Warehouse Assistant Manager

Cold Spot for Healthy Pets
04.2016 - 02.2017
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
  • Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
  • Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Supported continuous improvement by providing feedback on workflow inefficiencies to management.
  • Played pivotal role in meeting seasonal demand spikes, coordinating extra shifts and temporary staff hiring.
  • Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.

Control Supply Technician

Washington State Department of Transportation
09.1996 - 06.1997
  • Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
  • Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
  • Used identification tags, stamps and electronic marking tools to mark stock items.
  • Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
  • Implemented risk management strategies within the procurement process, protecting the organization from potential disruptions or delays in the supply of critical materials.
  • Posted supply status and receipt information to update activity register.
  • Resolved discrepancies between purchase orders and invoices promptly, ensuring accurate billing information was maintained.
  • Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
  • Optimized warehouse space utilization with effective storage and layout strategies, reducing overall storage costs.
  • Improved inventory accuracy by implementing efficient tracking and management systems.
  • Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
  • Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
  • Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
  • Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
  • Participated in continuous improvement initiatives aimed at increasing efficiency within the supply technician role.
  • Reduced order processing time for increased customer satisfaction by streamlining shipping procedures.
  • Verified clerical computations against physical count of stock to adjust errors in computations.
  • Collaborated with cross-functional teams to ensure timely delivery of materials, contributing to project success.
  • Enhanced supply chain efficiency through the development and implementation of improved procurement processes.
  • Maintained strict quality control measures throughout the procurement process, ensuring high-quality products were delivered on time.
  • Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
  • Managed vendor relationships for optimal pricing and delivery schedules, resulting in cost savings and improved service levels.
  • Coordinated with vendors to ensure timely delivery of critical supplies, avoiding any operational delays.
  • Enhanced inventory accuracy by conducting detailed monthly audits.

Education

Associate Of Applied Science - Applied Business

University of Alaska Fairbanks
Fairbanks, AK
05.2022

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Project management
  • Scheduling
  • Error correction
  • Requirements gathering
  • Records coordination
  • Production planning
  • Estimations and quotes
  • Operations oversight
  • Client consultation
  • Industry regulations knowledge
  • Marketing strategies
  • Performance metrics
  • Business development
  • Supply chain management
  • Material and equipment procurement
  • Work inspections
  • Contract terms implementation
  • Cross-functional coordination
  • Time management
  • Attention to detail
  • Customer support
  • Problem-solving
  • Critical thinking
  • Task prioritization
  • Data analysis
  • Proficient in software
  • Online tutoring
  • Podcast production
  • Multitasking and organization
  • Client communication
  • Content creation
  • Digital marketing
  • Email marketing
  • Social media management
  • Teamwork and collaboration
  • Active listening
  • Multitasking Abilities
  • Organizational skills
  • Decision-making
  • Multitasking
  • Excellent communication
  • Conflict resolution
  • Relationship building
  • Logistics coordination
  • Process improvement
  • Interpersonal communication
  • Written communication
  • Team building
  • Quality assurance
  • Project restructuring
  • Teamwork

Timeline

Independent Contractor

Instacart
08.2024 - 01.2025

Independent Contractor

DoorDash
07.2024 - 01.2025

Laundry Technician

B & C Laundrymat
06.2024 - 12.2024

Independent Contractor

Hard Luck 66
05.2024 - Current

UPS Store Manager

Plan B Investments
10.2023 - 12.2024

Customer Service Representative

National Seating & Mobility
03.2023 - 10.2023

Brown Jug Manager in Training

Brown Jug of Alaska
02.2022 - 01.2023

Warehouse Assistant Manager

Cold Spot for Healthy Pets
04.2016 - 02.2017

Control Supply Technician

Washington State Department of Transportation
09.1996 - 06.1997

Associate Of Applied Science - Applied Business

University of Alaska Fairbanks

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Tiffany Thomas