Tiffany Thues
Phoenix
Summary
Customer focused Associate that meets daily goals and business requirements within fast paced environments. Approachable communicator with experience in delivering side-by-side training and coaching to new hires and peers. Background includes clerical work, and customer service experience. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
Tempe, AZ
05.2023 - 12.2025
- Process payments, provide technical support, troubleshoot cell phone issues, set up new accounts, activate cellular devices, assist with porting, use port dashboard to check port updates, assist with billing inquiries, assist with data usage inquiries, add international roaming, add lines, disconnect lines, suspend service, order new devices, turn off/on features, check phone compatibility, update and submit port info, and unlock devices.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers in selecting products and services tailored to their needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Client Service Representative
CARVANA
Tempe, AZ
08.2021 - 03.2023
- Assist with purchase process, assist with after sale repair inquiries, registration inquiries, warranty inquiries, payment inquiries, update customer information, look up vehicle details, deescalate callers, add authorized users to the account, verify all documents have been submitted.
- Maintained up-to-date knowledge of products/services, industry trends, and company policies to provide accurate information to clients
- Collaborated with cross-functional teams to meet client needs, coordinating efforts to deliver solutions effectively
- Resolved escalated customer complaints or concerns by investigating the issue thoroughly and providing appropriate solutions
Customer Service Representative
Manpower/Ciox/Conduent/Shutterfly
Phoenix, AZ
05.2018 - 08.2021
- Data entry, chat with customers via website, look up patient's charts using chart finder, rename the chart, Assist UPS former employees with registering on the UPS website, unlock/reset passwords, provide Information regarding IRA rollover's and lump sum payouts, answer questions pertaining to letters that was sent out to employees, send emails, and open/close cases to admin Department, sort, prep, and scan documents. Run machine to cut postcards using customer's pictures, batch cards, enter correct process into machine, place cards on cart, transport carts to next process.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Social Media Content Moderator
Cognizant
Phoenix, AZ
11.2017 - 04.2018
- Action web content to meet company policies, make sound decisions in line with company policies, enforce community guidelines and policies, take appropriate action such as removing content or submit user warnings, investigate user- reported content.
- Assess complex situations and make sound decisions in line with company policies.
- Pay attention to detail, keeping a sharp eye for spotting inappropriate or harmful content.
- Familiar with online platforms and social media.
Education
High school diploma -
Alhambra High School
Phoenix, AZSkills
- Computer operation
- Clerical experience
- Customer service
- Authentication
- Data entry
- Call center experience
- Technical support
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Consumer Cellular
05.2023 - 12.2025
Client Service Representative
CARVANA
08.2021 - 03.2023
Customer Service Representative
Manpower/Ciox/Conduent/Shutterfly
05.2018 - 08.2021
Social Media Content Moderator
Cognizant
11.2017 - 04.2018
High school diploma -
Alhambra High School
Additional Information
Authorized to work in the US for any employer