Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Warner

Mesa

Summary

Encouraging manager, an analytical person with talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills with sound judgment to positively impact company success. I have played a pivotal role in establishing and growing a solar company from its inception to a successful enterprise. I have consistently met and surpassed our established goals, resulting in significant revenue generation. I am now seeking a new career opportunity that will allow me to leverage my current and previous work experience and skills. I am a quick learner, adept at acquiring new knowledge and adapting swiftly to new challenges.

Overview

19
19
years of professional experience

Work History

Office Manager / Dispatch Manager

Robins Plumbing
Phoenix, AZ
09.2023 - Current
  • Oversee day-to-day office operations, ensuring efficiency in administrative tasks and customer service.
  • Manage scheduling and dispatching for plumbing teams, ensuring timely response to service calls and customer needs.
  • Coordinate and maintain communication between technicians and clients, resolving any issues that arise.
  • Handle invoicing, billing, and customer inquiries, contributing to a positive customer experience.
  • Implement process improvements to enhance the effectiveness of office operations and dispatch logistics.
  • Maintain accurate records and assist in the development of business strategies for company growth
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic..

General Manager/Sales Manager

Elevated Energy Solutions
Mesa, AZ
09.2015 - 08.2023
  • Coordinated work of 25+ employees by offering clear direction and motivational leadership
  • Dispatched to seven energy consultants daily
  • Build and maintain relationships with consultants, install companies, and customers
  • Managed the consultants, calendar and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability
  • Managed payroll for temporary, hourly and salaried employees
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

EVS Assistant Manager

Chandler Regional Hospital
Chandler, AZ
08.2010 - 09.2015
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Delegated assignments based on strengths to optimize coverage
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Implemented training processes for newly hired employees and shift leads, and production personnel
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Ordered chemicals and cleaning equipment to meet the facility's predetermined sanitation and cleanliness quality standards

Front Office Manager

Allstate Painting LLC
Mesa, AZ
08.2006 - 06.2010
  • Administered payroll and maintained proper documentation of employee personnel
  • Coordinated work schedules and distributed tasks to employees
  • Identified business issues, creating customized solutions for individual problems
  • Performed billing and collection of payments with accurate accounting of funds
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Managed office inventory and placed new supply orders
  • Handled scheduling and managed timely and effective allocation of resources and calendars

Education

High School Diploma -

Warren G. Harding High
Warren, OH
05.2003

Skills

  • Disputer
  • Retention
  • Customer service
  • Administration and Reporting
  • Scheduling and Coordinating
  • Operations and Efficiency
  • Excellent Interpersonal
  • Critical Thinker
  • Problem-Solving
  • Human Resources
  • Excellent ability to multitask
  • Office management
  • Managing Operations and Efficiency
  • Recruitment and Hiring
  • Customer relations
  • Organization and Prioritization
  • Scheduling and calendar management
  • Clerical support

Timeline

Office Manager / Dispatch Manager

Robins Plumbing
09.2023 - Current

General Manager/Sales Manager

Elevated Energy Solutions
09.2015 - 08.2023

EVS Assistant Manager

Chandler Regional Hospital
08.2010 - 09.2015

Front Office Manager

Allstate Painting LLC
08.2006 - 06.2010

High School Diploma -

Warren G. Harding High

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Tiffany Warner