Tiffany Warner
Mesa
Summary
Encouraging manager, an analytical person with talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills with sound judgment to positively impact company success. I have played a pivotal role in establishing and growing a solar company from its inception to a successful enterprise. I have consistently met and surpassed our established goals, resulting in significant revenue generation. I am now seeking a new career opportunity that will allow me to leverage my current and previous work experience and skills. I am a quick learner, adept at acquiring new knowledge and adapting swiftly to new challenges.
Overview
19
19
years of professional experience
Work History
Office Manager / Dispatch Manager
Robins Plumbing
Phoenix, AZ
09.2023 - Current
- Oversee day-to-day office operations, ensuring efficiency in administrative tasks and customer service.
- Manage scheduling and dispatching for plumbing teams, ensuring timely response to service calls and customer needs.
- Coordinate and maintain communication between technicians and clients, resolving any issues that arise.
- Handle invoicing, billing, and customer inquiries, contributing to a positive customer experience.
- Implement process improvements to enhance the effectiveness of office operations and dispatch logistics.
- Maintain accurate records and assist in the development of business strategies for company growth
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic..
General Manager/Sales Manager
Elevated Energy Solutions
Mesa, AZ
09.2015 - 08.2023
- Coordinated work of 25+ employees by offering clear direction and motivational leadership
- Dispatched to seven energy consultants daily
- Build and maintain relationships with consultants, install companies, and customers
- Managed the consultants, calendar and travel arrangements, ensuring all meetings and events were scheduled efficiently and effectively
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Managed payroll for temporary, hourly and salaried employees
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
EVS Assistant Manager
Chandler Regional Hospital
Chandler, AZ
08.2010 - 09.2015
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Delegated assignments based on strengths to optimize coverage
- Organized schedules, workflows and shift coverage to meet expected business demands
- Implemented training processes for newly hired employees and shift leads, and production personnel
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Ordered chemicals and cleaning equipment to meet the facility's predetermined sanitation and cleanliness quality standards
Front Office Manager
Allstate Painting LLC
Mesa, AZ
08.2006 - 06.2010
- Administered payroll and maintained proper documentation of employee personnel
- Coordinated work schedules and distributed tasks to employees
- Identified business issues, creating customized solutions for individual problems
- Performed billing and collection of payments with accurate accounting of funds
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
Education
High School Diploma -
Warren G. Harding High
Warren, OH05.2003
Skills
- Disputer
- Retention
- Customer service
- Administration and Reporting
- Scheduling and Coordinating
- Operations and Efficiency
- Excellent Interpersonal
- Critical Thinker
- Problem-Solving
- Human Resources
- Excellent ability to multitask
- Office management
- Managing Operations and Efficiency
- Recruitment and Hiring
- Customer relations
- Organization and Prioritization
- Scheduling and calendar management
- Clerical support
Timeline
Office Manager / Dispatch Manager
Robins Plumbing
09.2023 - Current
General Manager/Sales Manager
Elevated Energy Solutions
09.2015 - 08.2023
EVS Assistant Manager
Chandler Regional Hospital
08.2010 - 09.2015
Front Office Manager
Allstate Painting LLC
08.2006 - 06.2010
High School Diploma -
Warren G. Harding High
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