Dynamic operations professional with proven expertise in administrative and operations management, honed at Waves of ABA and Swan Therapy Group. Excelled in staff supervision and scheduling coordination, enhancing client onboarding and employee productivity. Skilled in conflict mediation, achieving seamless team integration and operational efficiency. Demonstrated ability to motivate staff and manage resources effectively, ensuring compliance and high-quality service delivery.
-Manage the onboarding process for new clients, ensuring that all necessary intake documents are collected by parents
-Manage the onboarding process for new hires, ensuring that all necessary onboarding documents are collected from candidates
-Organize and store all intake and onboarding information for clients and employees in the appropriate folders
-Send ROI and any information ad other documentation to the respective school teams
-Update all the employee schedules within the ABA platform (ReThink) to ensure all sessions are adequately covered
-Responsible for creating employee profiles
-Creating clear and timely communication with parents, clients, and school teams