Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tiffany Williams

Window Rock

Summary

Slot Technician II possessing in-depth knowledge of gaming machine circuitry, installation procedures, assembly and maintenance. Offering 11 years of experience monitoring and repairing slot machines. Skillful in effectively identifying malfunctions, troubleshooting, and adjusting electro-mechanical and electronic equipment to optimize efficiency. Collaborative team player comfortable working with minimal supervision and managing multiple tasks simultaneously.

Motivated gambling industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and cross-trained in multiple positions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Slot Technician II

Fire Rock Casino
07.2015 - Current
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
  • Conducted routine inspections to verify compliance with gaming control.

Slot Attendant

Twin Arrows Casino
04.2013 - 07.2015
  • Repaired problems and maintained machines in good working order.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Handled money, ticket and chips exchanges for customers.

Dining Room Server

Casino Arizona
04.2007 - 05.2013
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Certificate - EMT

University of New Mexico
Gallup, NM
06-2019

Certificate - Basic Electronics

Cleveland Institute of Electronics
Cleveland, OH
05-2018

High School Diploma -

Window Rock High School
Fort Defiance, AZ
05-2004

Skills

  • Hardware installation
  • Software configuration
  • Electrical troubleshooting
  • Hand tool expertise
  • Machine maintenance
  • Maintenance and repair
  • Guest service
  • Gaming regulations
  • Multitasking ability

Accomplishments

  • Supervised team of 7 staff members.
  • Collaborated with team of 20 in the development of machine installs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Employee of the month through effectively helping with bringing slot floor to 100%.

Certification

  • EMT-Basic License
  • CPR Training - certified
  • Basic Electronics

Timeline

Slot Technician II

Fire Rock Casino
07.2015 - Current

Slot Attendant

Twin Arrows Casino
04.2013 - 07.2015

Dining Room Server

Casino Arizona
04.2007 - 05.2013

Certificate - EMT

University of New Mexico

Certificate - Basic Electronics

Cleveland Institute of Electronics

High School Diploma -

Window Rock High School
Tiffany Williams