Tim Evans
Phoenix
Summary
Motivated individual with a solid background in customer service and sales. Demonstrated ability to establish and nurture strong customer relationships, while effectively identifying and addressing their unique needs. Exceptional communication and interpersonal skills enable the delivery of superior customer service experiences.
Overview
16
16
years of professional experience
Work History
Sales Representative
Hensley Beverage Company
09.2022 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Manager
Native Grill & Wings
03.2022 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant General Manager
California Pizza Kitchen
09.2021 - 12.2021
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Associate Manager
Newk's Eatery
01.2016 - 01.2021
- Place Manager - maintenance of equipment, cleanliness of exterior/interior of building, anticipating replacement of smallwares
- People Manager - Onboarding new employees, scheduling, personnel evaluations, personnel development
- Product Manager - Ordering product for weekly/catering needs, inventory and P&L management, new menu rollouts, oversaw new equipment and procedures
- Traveling Manager - travel to other locations as needed to assist with rejuvenating day to day operations, enforce adherence to the Newk's beliefs, interim General Manager as needed
Assistant Manager
Mimi's Cafe
10.2010 - 12.2015
- Bar Manager - Liquor inventory and ordering, maintaining adherence to state liquor laws, recipe implementation
- Service Manager - Hire and train new servers/hosts/bartenders, weekly scheduling, guest interaction
- Kitchen Manager - Adherence to state and company health guidelines, recipe adherence, inventory and P&L management, seasonal menu changes, weekly scheduling
Bar/Service Manager
Shorty Small's
03.2009 - 10.2010
- Oversaw renovation and installation of bar in restaurant
- Weekly bar inventory/order
- Hiring and training new hosts/servers
- Weekly scheduling
- Cash management
Education
No Degree -
Hendrix College
Conway, AR05.2005
High School Diploma -
Greenbrier High School
Greenbrier, AR05.2004
Skills
- Excel
- Employee development
- Relationship building
- Customer service
- Product and service knowledge
Awards
- Community Interaction award, 2009, Shorty Small's
- Highest new drink sales promo, 2011, Mimi's Cafe
- Highest holiday gift card sales, 2015, Mimi's Cafe
- Single highest daily catering sale, 2017, Newk's Eatery
Timeline
Sales Representative
Hensley Beverage Company
09.2022 - Current
Assistant Manager
Native Grill & Wings
03.2022 - 08.2022
Assistant General Manager
California Pizza Kitchen
09.2021 - 12.2021
Associate Manager
Newk's Eatery
01.2016 - 01.2021
Assistant Manager
Mimi's Cafe
10.2010 - 12.2015
Bar/Service Manager
Shorty Small's
03.2009 - 10.2010
High School Diploma -
Greenbrier High School
No Degree -
Hendrix College
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