Timothy Briones
Phoenix
Summary
Results-driven individual with a proven track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Interim National & Strategic Accounts Coordinator
PING Inc.
Phoenix
01.2025 - Current
- Be an internal contact for our National Accounts and provide exceptional customer service to maintain and improve customer satisfaction. This includes order status updates for stock and custom orders, PO date extensions, etc.
- Be a main point of contact for EDI rejections, ASN/810/855 confirmations, and parked orders for National Accounts.
- Manage the PING Special Orders mailbox and ensure we respond professionally and promptly to all inquiries.
- Work closely with all National Accounts to ensure orders are flowing efficiently through the preferred order channels.
- Investigate and follow up on all PING violations of vendor requirements and ensure all internal PING departments are properly trained to avoid future compliance violations. Dispute compliance chargebacks when necessary.
- Work closely with Sales, Forecasting, IS, Operations, Marketing, Supply Chain and Customer Service Teams to improve selling, planning, execution and communication processes with designated key accounts and key account contacts.
Club Fitting Specialist
PING Inc.
Phoenix
02.2023 - 01.2025
- Utilize PING’s fitting process to custom fit consumers for PING irons, metal-woods, hybrids and putters while using the latest innovative technology including Trackman, PING Co-Pilot, and iPING 2.0.
- Provide a high level of Customer Service and fitting knowledge to accounts, consumers and Sales Reps through phone calls, emails, chats, and in person interactions at local and national PING fitting events.
- Represent PING at consumer fitting days and account product training seminars to provide product information, experiential insights, fitting and technical support on all PING products.
- Educate PING accounts and consumers on PING product knowledge, company history and the custom fitting process.
Customer Service Representative
PING Inc.
Phoenix
11.2022 - 02.2023
- Answered in-bound calls from PING accounts to answer any questions and solve issues in a professional manner.
- Utilized PCS program to update orders, track account purchase order numbers and confirm product inventories.
- Initiated customer orders, club repairs, and return authorizations while answering any questions about PING products.
- Maintained thorough knowledge of PING products, services and the production process to provide accurate resolutions.
Education
Master of Business Administration - Strategic Innovation
Ottawa University of Arizona (OUAZ)
Surprise, AZ08-2022
Master of Liberal Arts - Psychology
University of St. Thomas (UST)
Houston, TX05.2020
Bachelor of Arts - Communication, Media Arts And Broadcast Journalism
St. Edward’s University (SEU)
Austin, TX05.2018
Skills
- Order management
- Customer service
- Data entry
- Inventory management
- EDI processing
- Project coordination
- Team collaboration
- Product knowledge
- Problem solving
- Effective communication
- Sales support
- Compliance tracking
Websites
Certification
- Ballnamic Ball Fitting Certificate Completed Apr 2023
- PING Proving Grounds Certificate Completed Sep 2023
Accomplishments
- G430 MAX 10K Customer Service Representative June-Aug 2024
Timeline
Interim National & Strategic Accounts Coordinator
PING Inc.
01.2025 - Current
Club Fitting Specialist
PING Inc.
02.2023 - 01.2025
Customer Service Representative
PING Inc.
11.2022 - 02.2023
Master of Business Administration - Strategic Innovation
Ottawa University of Arizona (OUAZ)
Master of Liberal Arts - Psychology
University of St. Thomas (UST)
Bachelor of Arts - Communication, Media Arts And Broadcast Journalism
St. Edward’s University (SEU)
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