Timothy Flory
Phoenix
Summary
Results-driven Customer Engineer with a proven track record in troubleshooting and resolving complex equipment issues. Strong focus on safety compliance, effective communication, and enhancing productivity through collaboration and mentorship.
Overview
30
30
years of professional experience
Work History
Customer Engineer
Applied Materials
Phoenix
09.2024 - Current
- Troubleshoot and resolve customer equipment issues to ensure optimal performance. Work on electrical, vacuum, mechanical, plasma, and gas systems. Diagnose and resolve equipment issues efficiently to minimize downtime.
- Document service activities in SAP, ensuring detailed records that improve reporting accuracy and accountability.
- Address customer inquiries promptly, enhancing positive relationships through effective communication skills.
- Assist teams in addressing customer needs through collaborative efforts with cross-functional groups.
Support managers and PSEs in identifying and resolving root causes. - Guide junior customer experience specialists through hands-on mentorship to foster professional growth and improve service delivery.
- Assist in developing safety protocols for TSMC account.
Support the implementation of lockout/tagout (LOTO) training programs. - Own FA parts tracking. Obtain failure data from customer, and present it to our FA team to determine root cause.
- Managed PVD1 tablet program. Assisted with content creation and facilitated movement of tablets in and out of the fab.
Equipment Technician
Intel Corp
Chandler, AZ
11.1996 - 08.2024
- Achieved optimal performance of advanced semiconductor manufacturing equipment through diligent operation and maintenance. Executed both corrective and preventive maintenance tasks on Endura and Producer platforms to enhance production efficiency.
- Facilitated collaboration with engineering teams to diagnose equipment issues and implement effective solutions.
- Facilitated training sessions for junior technicians to enhance equipment operation and safety compliance.
Designed comprehensive training programs to improve knowledge and skills of technicians. - Directed teams to enhance safety protocols and boost productivity while minimizing tool downtime.
Education
Associates in Applied Science in Electronics -
DeVry Education
Phoenix, AZ08-1996
Skills
- Team Leader
- Cross-functional teamwork
- Endura platform knowledge expert
- Coaching and mentoring
Timeline
Customer Engineer
Applied Materials
09.2024 - Current
Equipment Technician
Intel Corp
11.1996 - 08.2024
Associates in Applied Science in Electronics -
DeVry Education