Timothy O'Brien
Phoenix
Summary
Dynamic Operations Manager with over four years of experience in streamlining event operations and improving service delivery. Demonstrated ability to lead teams, manage vendor relationships, and implement process enhancements resulting in increased profitability and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Manager
Solo Events Group
Syracuse, NY
01.2023 - Current
- Implemented strategies to streamline event operations, improving efficiency and addressing logistical concerns effectively.
- Managed vendor partnerships to ensure consistent and punctual service and material delivery.
- Implemented process improvements, leading to smoother event execution and attendee satisfaction.
- Developed and implemented training programs to enhance staff proficiency in operational workflows and customer service excellence.
- Developed and maintained schedules for multiple events, optimizing resource allocation and time management.
- Conducted post-event evaluations to identify areas for improvement in future operations.
- Managed inventory control processes, ensuring availability of necessary supplies without excess waste.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Catering Manager
Par Catering
St Paul, MN
05.2018 - 01.2023
- Oversaw event planning and execution, ensuring seamless catering services for diverse client needs.
- Developed and implemented operational procedures to enhance service efficiency and quality standards.
- Managed vendor relationships, negotiating contracts to optimize cost-effectiveness and service delivery.
- Monitored inventory levels to optimize resource allocation and reduce waste effectively.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Designed catering packages to increase sales and customer experience.
- Worked with chefs to plan menus according to client needs and budgets.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
Education
No Degree - Entrepreneurial Studies
Bemidji State University
Bemidji, MNSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Goal setting
- Interpersonal communication
- Client relationships
- Project management abilities
- Schedule management
- Continuous improvements
- Customer relationship management (CRM)
Timeline
Operations Manager
Solo Events Group
01.2023 - Current
Catering Manager
Par Catering
05.2018 - 01.2023
No Degree - Entrepreneurial Studies
Bemidji State University