Timothy Trerise

• Developed strategic and tactical IT plans to enhance infrastructure and systems.
• Managed IT operations to upgrade technology and align with current industry standards.
• Engaged team members to enhance applications and elevate end-user capabilities.
• Led infrastructure team in hardening security systems to comply with federal and state guidelines.
• Oversaw IT budget totaling $3 million, ensuring financial accountability.
• Executed information security policies and governance procedures, ensuring robust compliance for IT operations.
• Acted as principal strategist for securing IT operations through effective system management.

• Directed infrastructure team in implementing automated patching, encryption, endpoint protection, and next-gen firewall solutions.
• Led IT process development and strategic direction initiatives for credit union.
• Developed and executed departmental budgets to improve resource allocation and ensure regulatory compliance.

• Managed IT processes, ensuring project completion within budget through collaboration with vendors and internal resources.
• Designed, implemented, and supported projects, including network upgrades and equipment replacements, improving overall system performance.
• Researched and implemented enterprise encryption system and automated patching solution, enhancing data security and compliance.
• Delivered level 3 technical support, providing after-hours and on-call assistance.
• Provided comprehensive level 2-3 support, addressing complex technical challenges.
• Resolved end user connectivity issues promptly to enhance operational efficiency.
• Reported barriers and provided recommendations to local and IT executive management, facilitating informed strategic decisions.
• Remediated findings from federal and state auditors to achieve full compliance.

• Planned, constructed, and implemented a new network while supporting existing infrastructure.
• Directed network improvements, decreasing server-to-workstation latency by 80%.
• Developed server hardening and reliability plan, increasing asset uptime and maximizing operational effectiveness.
• Executed secure external access for approved users, boosting productivity and connectivity.
• Developed comprehensive documentation and network diagrams to significantly reduce risk.
• Led helpdesk support for VOIP and new equipment rollout, ensuring seamless integration and user satisfaction.

• Supported 24/7 MS Active Directory LAN/WAN and MS Exchange systems to ensure seamless operation.
• Led helpdesk support, VOIP services, and implemented equipment refresh to enhance local operations.
• Designed, built and deployed new network in a new building.
• Coordinated systems shutdown, transportation, and delivery to new facility, achieving 2-hour downtime.

● Administrated and supported a 24/7 MS Active Directory LAN/WAN.

• Monitored network performance and promptly resolved connectivity issues to maintain system uptime.
• Implemented security measures that safeguarded sensitive company data from potential threats.
• Administered user accounts and permissions for various systems and applications.
• Oversaw helpdesk support operations, ensuring timely resolution of technical issues to enhance user satisfaction.
• Designed, built and deployed new network in a new building
• Managed and coordinated all systems delivery to a new facility with a 2-hour downtime

● Oversaw 22 Desktop Support personnel in a regional medical center.

● Enforced KP policies and directives utilizing ITIL standards.

● Managed daily operations of the help desk team including assigning tasks, monitoring progress and evaluating results.

● Implemented troubleshooting

procedures for common desktop problems.

● Trained staff on new software and hardware installations.

● Provided exceptional customer service to internal users daily.

● Coordinated with third party service providers for repair services.

● Participated in project planning meetings to provide input on technical requirements.

● Oversaw and maintained multiple databases and interfaces.

• Implemented SEO strategies that increased search engine visibility and drove traffic growth.
• Coordinated website updates and maintenance, improving user experience and site reliability.
• Created and managed engaging web content that enhanced user engagement across banking services.
• Oversaw and maintained multiple web properties while collaborating with government regulators.
• Administrated a 300 person LAN over 5 location in CA.
• Provided network and desktop support to all associates.