Timothy Young
Surprise
Summary
Dynamic sales professional with a proven track record at Hensley Beverage Company, excelling in strategic thinking and customer service. Leveraged sales strategies and relationship building to significantly boost market share and foster client loyalty. Renowned for exceptional product presentation skills and adept at driving revenue growth through effective sales planning and performance tracking.
Overview
23
23
years of professional experience
Work History
Off Premise Sales - Combo West
Hensley Beverage Company
07.2018 - 02.2025
- Increased sales by establishing and maintaining strong relationships with key clients.
- Provided exceptional customer service to ensure repeat business from satisfied clients.
- Addressed customer concerns promptly and professionally, resolving issues efficiently while maintaining satisfaction levels.
- Achieved consistent growth in market share by monitoring competitor activity and adjusting strategies accordingly.
- Delivered informative product presentations for clients, resulting in increased product knowledge and sales.
- Boosted brand visibility through strategic placement of promotional materials in high-traffic areas.
- Conducted regular client visits to maintain relationships, foster loyalty, and identify new opportunities for revenue growth.
- Collaborated closely with colleagues across various departments in order to share insights and best practices, resulting in a more unified sales strategy.
- Served as a knowledgeable resource for customers by staying current on industry trends and product offerings.
- Performed regular reviews of account portfolios to identify upselling opportunities that led to increased revenues.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Stocked shelves and loaded orders to prepare deliveries.
- Maintained records of sales and customer information to support accuracy.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Sales Team Leader
Hensley Beverage Company
06.2010 - 07.2018
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
- Coordinated regular trainings on product updates or new offerings so that the entire sales force stayed informed about current industry developments.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
- Exceeded annual revenue targets by effectively allocating resources and prioritizing high-value accounts.
- Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Optimized pricing strategies based on competitive analysis, resulting in improved profitability without sacrificing market share.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
All Premise Sales
Hensley Beverage Company
01.2004 - 06.2010
- Delivered informative product presentations for clients, resulting in increased product knowledge and sales.
- Collaborated with marketing team to create engaging promotional campaigns that drove sales growth.
- Served as a knowledgeable resource for customers by staying current on industry trends and product offerings.
- Boosted brand visibility through strategic placement of promotional materials in high-traffic areas.
- Increased sales by establishing and maintaining strong relationships with key clients.
- Provided exceptional customer service to ensure repeat business from satisfied clients.
- Led training sessions for new hires, equipping them with the necessary skills to quickly become productive team members.
- Established rapport with local community organizations by attending events-leading to heightened brand recognition within the region.
- Addressed customer concerns promptly and professionally, resolving issues efficiently while maintaining satisfaction levels.
- Performed regular reviews of account portfolios to identify upselling opportunities that led to increased revenues.
- Achieved consistent growth in market share by monitoring competitor activity and adjusting strategies accordingly.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed strong customer base through efficient and reliable service.
Delivery Driver
Hensley Beverage Company
03.2002 - 01.2004
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Improved delivery accuracy by diligently checking orders before departure.
- Maintained clean and safe vehicle, contributing to positive image of company.
Merchandiser
Hensley Beverage Company
10.2001 - 03.2002
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Education
Engineering
Yavapai College
Prescott, AZEngineering
University of Arizona
Tucson, AZGeneral Sudies -
Mayer High School
Mayer, AZ05.1996
Skills
- Strategic thinking
- Objection handling
- Sales strategies
- Sales planning
- Brand awareness
- Performance tracking
- Territory management
- Technical aptitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Organizational skills
- Active listening
- Clean driving record
- Relationship building
- Route planning
- Conflict resolution
- Professionalism
- Product presentation
- Record keeping
- Inventory management
- Product distribution
- Professional demeanor
- Problem-solving aptitude
- Market research
- Sales techniques
- Product demonstration
- Revenue generation
Timeline
Off Premise Sales - Combo West
Hensley Beverage Company
07.2018 - 02.2025
Sales Team Leader
Hensley Beverage Company
06.2010 - 07.2018
All Premise Sales
Hensley Beverage Company
01.2004 - 06.2010
Delivery Driver
Hensley Beverage Company
03.2002 - 01.2004
Merchandiser
Hensley Beverage Company
10.2001 - 03.2002
Engineering
Yavapai College
Engineering
University of Arizona
General Sudies -
Mayer High School
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