Timothy Dean Nivison
Casa Grande
Summary
Seasoned Guest Service Captain with solid background in hospitality and customer service. Notable strengths include problem-solving skills, ability to maintain calm under pressure, and proficiency in coordinating team efforts to enhance guest experience. Past roles demonstrate consistent promotion of positive guest relations, successful resolution of issues, and delivery of high-quality service aligned with brand standards. Demonstrated impact through improved efficiency and guest satisfaction rates.
Overview
12
12
years of professional experience
Work History
Guest Relations
Arizona Diamondbacks
Phoenix
04.2024 - Current
- Provide exceptional customer service to ensure a safe and memorable experience for visitors at Chase Field.
- Provide service and information: Employees give clear instructions on questions, provide information about the ballpark, including directions to seating, bathrooms, and concessions.
- Assisted in training new team members on guest relations processes.
- Ensured compliance with company policies related to guest relations activities.
Garden Cashier
Lowe's
Chandler
12.2022 - 03.2024
- Assisted customers in locating garden supplies and answering product inquiries.
- Maintained cleanliness and organization of the garden center area daily.
- Handled cash, credit, and gift card payments accurately during peak times.
- Provided excellent customer service by answering questions about products or services offered.
Expo
SOLLiD Cabinetry
Chandler
12.2017 - 05.2022
- Constructed commercial and residential cabinets according to client specifications.
- Retrieved building materials for replacement projects, ensuring timely completion.
- Reviewed final products to confirm alignment with customer specifications.
- Worked with cross-functional teams to achieve goals.
Maintenance Technician
Aperio Management Group
Bend
03.2014 - 10.2016
- Responded promptly to maintenance requests from residents and staff.
- Assisted in preventive maintenance programs to ensure safety compliance.
- Operated hand and power tools to complete repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
Education
Barber
Phagan's Beauty College
Bend, OR10-2004
High School Diploma -
Bend Senior High School
Bend, OR06-2001
Skills
- Customer service
- Guest relations
- Training coordination
- Compliance management
- Cash handling
- Customer relationship management
- Product knowledge
- Conflict resolution
- Effective communication
- Adaptability to change
- Team collaboration
- Attention to detail
- Problem solving
- Time management
Timeline
Guest Relations
Arizona Diamondbacks
04.2024 - Current
Garden Cashier
Lowe's
12.2022 - 03.2024
Expo
SOLLiD Cabinetry
12.2017 - 05.2022
Maintenance Technician
Aperio Management Group
03.2014 - 10.2016
Barber
Phagan's Beauty College
High School Diploma -
Bend Senior High School