Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Timur Akhverdiev

Timur Akhverdiev

Baku

Summary

Senior Technical Support Specialist with a proven track record at Competo LLC, adept in Excel and Power BI reporting. Skilled in resolving complex data issues and training partners, enhancing operational efficiency. Strong communicator with a commitment to excellence, driving successful integrations and optimizing product management processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Technical Support Specialist

Competo LLC
04.2025 - Current
  • Led the onboarding and integration of partner data into the website
  • Maintained and monitored product listings, pricing, and inventory levels
  • Communicated directly with partners, provided guidance, and resolved technical/data-related issues (including Excel file formatting and product catalog discrepancies)
  • Conducted root cause analysis and implemented sustainable solutions for recurring issues
  • Maintained detailed reporting and tracking using Excel, including performance metrics and partner data accuracy
  • Coordinated cross-functional communication between partners, the content team, and technical departments
  • Developed process documentation and best practices for junior specialists
  • Provided mentorship and support to junior team members
  • Took initiative in improving workflows and tools, contributing to greater team efficiency

Technical Support Specialist

Client Care and Marketplace Operations Department
01.2025 - 04.2025
  • Integrated partner product data into the website
  • Communicated with partners and assisted in resolving issues (e.g., Excel file errors, product listing problems)
  • Analyzed root causes of technical or data-related issues and provided effective solutions
  • Managed product listings, pricing, and inventory data

Partner Integration Agent

Operations Department
05.2024 - 01.2025
  • Trained partners on working with data
  • Prepared initial product data files for upload

Engineer

Gps Solutions
04.2023 - 05.2024
  • Collaborated with fleet managers and logistics teams to optimize vehicle tracking and reporting
  • Ensured stable data transmission from devices to the Wialon server via GSM/GPRS networks
  • Provided technical support to clients and end users on Wialon system functionalities
  • Performed field diagnostics, firmware updates, and equipment testing

Digital Services Intern

Kapital Bank OJSC
06.2021 - 10.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Internship

Bank of Baku
03.2021 - 04.2021

Accountant Assistant

Ilqar LTD
08.2020 - 03.2021
  • Answered phone calls regarding financial matters such as payments due.
  • Documented business expenses and sales.
  • Helped prepare month-end, quarterly and year-end closings.
  • Reconciled bank statements monthly, identifying discrepancies for prompt resolution.

Education

International Relations

UNEC
06-2020

Skills

  • Excel
  • Power BI reporting
  • 1C
  • MS office skills

Languages

English
Intermediate (B1)
Russian
Bilingual or Proficient (C2)
Azerbaijani
Bilingual or Proficient (C2)

Certification

Accounting, Preparation of Financial Statements, and Tax Reporting


Performance Finance Academy · Certificate

Issued April 2024 · 66 hours

Timeline

Senior Technical Support Specialist

Competo LLC
04.2025 - Current

Technical Support Specialist

Client Care and Marketplace Operations Department
01.2025 - 04.2025

Partner Integration Agent

Operations Department
05.2024 - 01.2025

Engineer

Gps Solutions
04.2023 - 05.2024

Digital Services Intern

Kapital Bank OJSC
06.2021 - 10.2021

Internship

Bank of Baku
03.2021 - 04.2021

Accountant Assistant

Ilqar LTD
08.2020 - 03.2021

International Relations

UNEC

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Timur Akhverdiev