Tina Divris
Tucson
Summary
Detail-oriented professional with a focus on effective communication and issue resolution. Committed to enhancing customer satisfaction through product knowledge and team leadership, driving positive outcomes in customer service.
Overview
10
10
years of professional experience
2006
2006
years of post-secondary education
Work History
Sr Customer Service Representative
Afni
Tucson
01.2021 - Current
- Maintained up-to-date knowledge of products and services offered.
- Consulted with customers regarding needs and addressed concerns.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Resolved customer inquiries through phone, email, and chat support.
- Guided team members in best practices for customer interactions.
- Trained new representatives on company policies and procedures.
Household Manager
Home
Tucson
05.2016 - Current
- Managed daily household operations and logistics for family needs.
- Coordinated schedules, appointments, and transportation for family members.
- Developed and maintained household budgets for expenses and savings.
- Resolved conflicts and handled issues within the home environment calmly.
- Ensured cleanliness and maintenance of all household areas through regular checks.
Education
Worcester Vocational Highschool
Worcester, MASkills
- Customer relationship management
- Product knowledge
- Issue resolution
- Team leadership
- Time management
- Effective communication
- De-escalation techniques
Timeline
Sr Customer Service Representative
Afni
01.2021 - Current
Household Manager
Home
05.2016 - Current
Worcester Vocational Highschool