Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tina Raymond

Wittmann

Summary

Versatile and dynamic, with a proven track record at Wildlife World Zoo & Aquarium, I excel in animal care and customer service. Demonstrated success in enhancing animal welfare and engaging over 2000 visitors daily showcases my ability to blend pet handling with exceptional hospitality. My team collaboration and strong work ethic drive continuous improvement and satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Baker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

18
18
years of professional experience

Work History

Lead Server

Sunhealth
09.2024 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular Residents and guests.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • knowledge of menu ,recommending specific items according to preferences and food allergies.
  • Resolved residents complaints promptly and professionally, maintaining positive relationships with Residents and guests.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Assisting in Employee scheduling needs, helping maintain optimal coverage.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Animal Keeper

Wildlife World Zoo & Aquarium
09.2023 - 08.2024
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
  • Conducted educational tours for visitors, increasing awareness about animal care and shelter operations.
  • Developed enrichment activities for animals, enhancing their mental and physical well-being.
  • Trained new volunteers, sharing knowledge and practices for high-quality animal care.
  • Contributed to community outreach programs, educating public on responsible pet ownership and care.
  • After feeding and Cleaning time is spend with interacting with Patrons visiting the zoo. on average about 2000 people per day.

Certified Baker Trainer

Panera Bread
09.2022 - 09.2023
  • Promoted employee engagement through team-building activities and open communication channels, leading to increased productivity among staff members.
  • Enhanced bakery product quality by implementing new recipes and techniques in daily operations.
  • Trained junior bakers in advanced baking techniques, fostering professional growth within the team.
  • Assisted in cost analysis efforts to identify potential areas of improvement within ingredient sourcing or production processes.
  • Coordinated closely with front-of-house staff to ensure seamless service and accurate fulfillment of special orders.
  • Implemented food safety protocols, ensuring consistent compliance with industry standards and regulations.
  • Mentored new hires during their onboarding process, providing hands-on training in baking techniques and company policies for a smooth transition into their roles.
  • Maintained cleanliness standards in all bakery areas, following proper sanitation guidelines to uphold food safety requirements.
  • Increased efficiency in the baking process by training team members on proper equipment usage and maintenance.
  • Conducted regular safety audits of equipment and workspaces, maintaining a safe environment for employees and customers alike.
  • Provided exceptional service to customers by promptly addressing inquiries and resolving concerns related to baked goods or services offered.
  • Improved customer satisfaction by addressing feedback and incorporating suggestions into the baking process.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared dough for variety of pastries, cakes and breads.
  • Trained new employees on bakery methods and procedures.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed display cases to verify freshness and attractiveness of products.
  • Replenished bakery items in display cases.
  • Cut and shaped dough for pies, rolls and other pastries.

Ranch Owner

Raymond Ranch, LLC
03.2007 - 07.2022
  • Enhanced animal welfare with regular health checks, vaccinations, and proper nutrition plans.
  • Improved ranch productivity by implementing efficient management practices and optimizing resource allocation.
  • Collaborated with industry experts to stay updated on market trends, best practices, and new opportunities within the sector.
  • Negotiated favorable contracts with clients that maximized revenue potential without compromising on product quality or ethical standards.
  • Maintained accurate records of all transactions, inventory levels, and financial data for informed decision-making purposes.
  • Created detailed contingency plans for emergency situations such as natural disasters or disease outbreaks to ensure swift and efficient response in times of crisis.
  • Established a loyal customer base through excellent service.
  • Promoted a safe work environment by enforcing strict safety protocols, providing necessary training, and addressing potential hazards proactively.
  • Recruited skilled staff members who shared an unwavering commitment to excellence in their respective roles at the ranch operation.
  • Adhered closely to regulatory requirements set forth by government agencies overseeing agricultural industries – ensuring full compliance at all times during operations at the facility.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Performed repairs and preventive maintenance on equipment and property.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Inspected and repaired equipment for livestock and crop management.
  • Maintained ranch records and documentation.
  • Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
  • Fed and watered over 26 Horses according to strict feeding schedules and dietary needs.
  • Trained Young or troubled Horses
  • Gave horse back riding lessons to all ages
  • Gave Animal care and horse ownership lessons

Education

Associate Degree in Business - Retail

Berufschule Crailsheim
Crailsheim, Germany
05.1994

High School Diploma -

Eichendorfschule
Crailsheim, Germany
05.1991

Skills

  • Pet handling
  • Animal Care
  • Patience and Tolerance
  • Cleaning Protocols
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Food safety understanding
  • Food safety practices
  • Allergy awareness
  • Foreign language proficiency
  • Food station setup
  • Front-of-house display creation
  • Food inspection
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Tableside Service
  • Strong Work Ethic
  • Exceptional customer service

Languages

German
Full Professional

Timeline

Lead Server

Sunhealth
09.2024 - Current

Animal Keeper

Wildlife World Zoo & Aquarium
09.2023 - 08.2024

Certified Baker Trainer

Panera Bread
09.2022 - 09.2023

Ranch Owner

Raymond Ranch, LLC
03.2007 - 07.2022

Associate Degree in Business - Retail

Berufschule Crailsheim

High School Diploma -

Eichendorfschule

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Tina Raymond