Tina Sutherland
Lake Havasu City
Summary
Customer-focused and reliable professional with experience in customer service, hospitality, retail support, and fast-paced environments. Skilled in POS systems, cash handling, inventory stocking, and communication. Known for strong teamwork, a positive attitude, and the ability to multitask and assist customers efficiently. Seeking a Walmart Associate position where I can contribute dependable support, excellent customer service, and strong attention to detail to store operations.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Red Robin
06.2023 - Current
- Delivered excellent customer service in a fast-paced dining environment.
- Accurately processed orders using POS systems and handled cash/credit transactions.
- Assisted guests with questions, concerns, and special requests.
- Maintained clean and organized dining areas, following health and safety guidelines.
- Worked efficiently under pressure while managing multiple tables.
- Collaborated with kitchen and front-of-house staff to ensure smooth service.
Inspector/Machine Operator/Assembler
Sterilite Corporation
11.2020 - 11.2022
- Operated and monitored production machinery to meet daily manufacturing goals.
- Inspected products for defects and ensured all items met quality control standards.
- Packaged finished products efficiently while maintaining accuracy and speed in a fast-paced environment.
- Assembled products on the production line using hand tools and equipment.
- Assisted with warehouse tasks including stocking, material handling, and shipping/receiving support.
- Maintained a clean, safe workstation and followed OSHA and company safety policies.
- Communicated with team members and supervisors to maintain workflow and resolve production issues.
Receptionist
Mohave Mental Health Clinic
10.2019 - 09.2020
- Greeted and checked in patients; provided information and answered inquiries.
- Managed multi-line phone system, scheduled appointments, and coordinated calendars.
- Assisted patients with forms, intake paperwork, and appointment reminders.
- Entered and updated patient data in EMR/EHR systems; maintained accurate charts.
- Organized and filed documents, referrals, and confidential records (HIPAA compliant).
- Prepared and processed incoming/outgoing mail, faxes, and office paperwork.
- Maintained front desk area to ensure a clean, organized, and professional environment.
- Communicated professionally with patients, clinicians, and administrative staff.
- Handled patient concerns with empathy, privacy, and professionalism.
- Provided general office support for daily operations and staff needs.
- Performed accurate data entry for patient information, appointments, and clinical notes.
- Updated logs, records, and digital files with strong attention to detail.
Education
Medical Assisting Certificate - Medical Assistant
Bryman Medical School
Phoenix, AZGED -
Lake Havasu High School
Lake Havasu City, AZSkills
Customer Service & People Skills:
Customer Service Strong Interpersonal Skills Communication Active Listening Conflict Resolution Friendly & Professional Attitude
Retail & Front-End Skills:
POS System Operation Cash Handling Returns & Exchanges Product Knowledge Customer Assistance
Stocking & Inventory:
Inventory Stocking Merchandising Shelf Organization Inventory Counting Restocking & Rotation Backroom Support
Hospitality & Fast-Paced Work:
Order Accuracy Guest Service Food Safety & Sanitation High-Volume Service Multitasking Under Pressure Team Coordination
Administrative Skills:
Data Entry Scheduling Multi-Line Phone Systems EMR/EHR Familiarity Filing & Documentation Confidentiality
Workplace Strengths:
Time Management Problem Solving Teamwork Multitasking Attention to Detail Reliability Safety Awareness
Timeline
Restaurant Server
Red Robin
06.2023 - Current
Inspector/Machine Operator/Assembler
Sterilite Corporation
11.2020 - 11.2022
Receptionist
Mohave Mental Health Clinic
10.2019 - 09.2020
Medical Assisting Certificate - Medical Assistant
Bryman Medical School
GED -
Lake Havasu High School