TINAMARIE WENDELL
Vensure Employer Services
San Tan Valley,AZ
15
years of professional experience
A customer service professional with 20+ years of experience. Looking to use a unique combination of positions to leverage into a new challenge.
Work History
Conversion Consultant
3 Years 10 Months- Provided direct assistance to clients
- Analyzed clients' data systems and facilitated data migration to new system
- Identified and resolved data and payroll discrepancies
- Directly support a group of clients
- Led client onboarding processes ensuring compliance with regulations and efficient integration of services.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Bar Manager
2 Years 4 Months- Managed inventory through ordering, receiving, and stocking to ensure optimal supply levels
- Updated menu items and drink selections to enhance customer experience.
- Developed and tracked budgets to align spending with financial goals
- Oversaw up to 6 employees at a time; roughly 20 total
- Coordinated and executed up to 4 events per quarter to enhance customer engagement
Lead Server/ Bartender
6 Years 10 Months- Provided excellent customer service
- Developed and implemented comprehensive training programs for new employees
- Delivered exceptional customer service by addressing needs and ensuring satisfaction
- Balanced cash register accurately
- Delegated tasks to team members based on their strengths and workload. to appropriate team members
General Manager
1 Year 7 Months- Led team to consistently exceed monthly sales goals through strategic direction
- Resolved customer issues efficiently, enhancing satisfaction and loyalty
- Trained new team members to ensure seamless integration and operational effectiveness
- Managed a team of approximately 10 employees in daily operations.
Customer Service Manager
2 Years 11 Months- Led a team of roughly 30 associates
- Collaborated with District Manager to align team objectives with company goals
- Managed monetary transactions and bank deposits to ensure financial accuracy and security
- Worked closely with the District Manager
- Developed training materials for new employees
Skills
Excel
Client relationships
Customer Centric
Leadership
Data analysis
Interpersonal
Time Management
Adaptability
Self-Motivated
Timeline
Conversion Consultant
Vensure Employer Services
10.2021 - 08.2025Read More
Bar Manager
Moose Lodge
06.2019 - 10.2021Read More
General Manager
LA Fitness
10.2015 - 05.2017Read More
Lead Server/ Bartender
Olive Garden
08.2012 - 06.2019Read More
Customer Service Manager
Bed Bath and Beyond
05.2010 - 04.2013Read More