Tisha Coplan
Phoenix
Summary
Accomplished Operations Manager with a proven track record at JCPenney, enhancing customer satisfaction and improving performance outcomes through effective leadership and communication. Expert in property management accounting and fostering positive relationships, demonstrating both hard and soft skills. Achieved significant efficiency improvements by leveraging property management insights.
Overview
16
16
years of professional experience
Work History
Property Management
TD Enterprise LLC
03.2021 - Current
- Streamlined administrative tasks such as lease renewals, rent collection tracking, and vendor contract management using property management software systems.
- Utilized property management software effectively for tracking rent payments and managing tenant information accurately.
- Improved communication between residents and property management, fostering positive relationships from the start of tenancy.
- Utilized advanced knowledge of property management software systems to streamline operations and improve overall efficiency.
Sales Representative
Lincare
05.2018 - 09.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Billing Specialist
Arizona Heart
01.2015 - 03.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Operations Manager
JCPenney
01.2009 - 11.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
High School Diploma -
Blue Ridge High School
Lakeside, AZ05-2005
Associate of Arts - Cosmetology
Northland Pioneer College
Show Low, AZ05-2005
Skills
- Property management accounting
- Property management insight
- Property management
- Property management knowledge
- Property management know-how
- Padlock management
Timeline
Property Management
TD Enterprise LLC
03.2021 - Current
Sales Representative
Lincare
05.2018 - 09.2020
Billing Specialist
Arizona Heart
01.2015 - 03.2018
Operations Manager
JCPenney
01.2009 - 11.2014
High School Diploma -
Blue Ridge High School
Associate of Arts - Cosmetology
Northland Pioneer College
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