TJ Cepi

Managed customer service operations by answering all incoming calls related to promotions.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Processed player club applications and maintained accurate member records in the database.
• Collaborated with marketing team to promote special events and player rewards initiatives.
• Monitored gaming activities to identify trends and report insights for program improvements.
• Enhanced player satisfaction by providing exceptional customer service and addressing their inquiries promptly.
• Educated players on how to use their club cards effectively at various gaming machines for optimal rewards accrual.
• Trained new personnel regarding company operations, policies and services.

• Implemented promotional strategies that increased fuel sales during peak hours.
• Monitored financial transactions for accuracy and compliance with company policies.
• Resolved customer complaints effectively, improving overall service quality.
• Collaborated with management on scheduling to optimize staffing levels during busy shifts.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Assisted in daily operations ensuring efficient workflow and customer satisfaction.
• Managed inventory levels, reducing stock discrepancies through regular audits.
• Trained new staff on operational procedures and safety protocols.
• Facilitated team meetings to enhance communication and address customer feedback.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.