Todd Dubin
Vail
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Excellent in scheduling and maintaining deadlines
Overview
8
8
years of professional experience
Work History
Service Manager
Big O Tires
Tucson
07.2023 - 06.2024
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Implemented quality control measures to uphold company standards.
- Created standard operating procedures for all service functions.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Owner/Operator
Todd's Garage
Tucson
01.2016 - 09.2021
- Collaborated with dispatch and supervisors to map out repair and maintain schedules.
- Delivered excellent customer service to clients and fellow employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Applied Science - Automotive
Camden County College
Blackwood, NJ05-1994
High School Diploma -
Delran High School
Delran, NJ05-1992
Skills
- Cross-department collaboration
- Quality control
- Team management
- Customer service
- Performance evaluation
- Standard operating procedures
- Conflict resolution
- Inventory management
- Employee training
- Decision-making
- Schedule oversight
- Multitasking capacity
- Time management abilities
Affiliations
- Site council at loacal High School
- Coach Youth Football
References
References available upon request.
Timeline
Service Manager
Big O Tires
07.2023 - 06.2024
Owner/Operator
Todd's Garage
01.2016 - 09.2021
Associate of Applied Science - Automotive
Camden County College
High School Diploma -
Delran High School
Similar Profiles
Joseph HarperJoseph Harper
Technician C at Big O TiresTechnician C at Big O Tires
Emily LanceEmily Lance
Sales Advisor at Big O TiresSales Advisor at Big O Tires
Samuel SuttonSamuel Sutton
Tire and Lube Technician at Big O TiresTire and Lube Technician at Big O Tires