Todd Stephenson
Tempe
Summary
Service professional with expertise in providing accurate repair estimates and building strong customer relationships. Demonstrated skills in time management and effective team collaboration. Focused on improving customer experience and optimizing service processes. Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
22
22
years of professional experience
Work History
Service Advisor
MARSHALL'S SERVICE CENTER
Scottsdale
09.2024 - 09.2025
- Delivered precise repair cost, labor time, and part price estimates to customers.
- Informed customers of service requirements with clarity and accuracy.
Claims Adjuster
CNA National Warranty Corporation
Scottsdale
09.2020 - 09.2024
Collaborate with repair facilities to assess claim eligibility and coverage limits and authorize repairs
Claims Adjuster
RED SHIELD ADMINISTRATION
Phoenix
01.2019 - 08.2020
- Consult with repair facilities to verify claim eligibility, establish coverage limits, and authorize repairs
Field Service Technician
Burns Pest Elimination
Phoenix
05.2012 - 12.2018
- Evaluate for pests, rectify challenges, and administer appropriate treatment strategy to satisfy customer requirements.
General labor/Hazardous material first Responder
United Parcel Service, UPS
Phoenix
09.2008 - 04.2013
Unloaded packages from tractor trailers and storage areas efficiently.
- Responded to material spills, both non-hazardous and hazardous.
- Contained and cleaned spill areas according to company guidelines to ensure safety for employees.
Service Advisor
Thoroughbred Chevrolet
Chandler
10.2003 - 12.2005
- Delivered precise repair cost, labor time, and part price estimates to customers.
- Informed customers of service requirements with clarity and accuracy.
Education
High School Diploma -
Rincon High School
Tucson, AZ06-1988
Skills
- Repair estimates and service requirements
- Claim processing and warranty management
- Customer follow-up and relationship management
- Parts management and vehicle inspection
- Technical communication and effective communication
- Time management and multitasking
- Problem solving and conflict resolution
- Decision making and goal-oriented mindset
- Service estimates and price quoting
- Bill preparation and records maintenance
- Service order flow and workflow management
- Preventive maintenance coordination and quality control
- Call center operations and customer service
- Client rapport and handling complaints
- Data entry and processing skills
- Repair quality inspections and maintenance reporting
- Repairs scheduling and program assessment
- Staff education and training support
- Tracking complaints and performance goals
Timeline
Service Advisor
MARSHALL'S SERVICE CENTER
09.2024 - 09.2025
Claims Adjuster
CNA National Warranty Corporation
09.2020 - 09.2024
Claims Adjuster
RED SHIELD ADMINISTRATION
01.2019 - 08.2020
Field Service Technician
Burns Pest Elimination
05.2012 - 12.2018
General labor/Hazardous material first Responder
United Parcel Service, UPS
09.2008 - 04.2013
Service Advisor
Thoroughbred Chevrolet
10.2003 - 12.2005
High School Diploma -
Rincon High School