- Outdoor Recreation
- I enjoy helping others and giving back to the community
Todd Wood
Tempe
Summary
Accomplished Dispatcher Coordinator with a proven track record at Gold Star Plumbing & Drain, enhancing dispatch efficiency and customer satisfaction through innovative scheduling systems and optimal route planning. Skilled in dispatch software and exceptional customer service, I excel in high-pressure environments, demonstrating superior problem-solving abilities and teamwork. Achieved significant cost reductions by minimizing equipment downtime.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Dispatcher Coordinator
Gold Star Plumbing & Drain
06.2023 - Current
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Worked closely with personnel, customers, and contractors to resolve problems.
Fishing Sales Associate
Bass Pro Shops Outdoor World
10.2021 - 09.2024
- Assisted customers in selecting the appropriate fishing gear based on their needs and preferences.
- Increased store revenue by upselling premium fishing gear and accessories to customers.
- Contributed to team success by meeting individual sales goals regularly while supporting colleagues'' efforts.
- Boosted sales with effective merchandising strategies that highlighted top-selling products.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Enhanced customer satisfaction by providing expert advice on fishing equipment and techniques.
- Educated customers about proper care and maintenance for their purchased equipment, extending product lifespan.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
Purchasing Agent
Parker and Sons
07.2020 - 06.2023
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Supported company growth by identifying new suppliers and expanding the vendor base.
Dispatcher
Parker and Sons
07.2013 - 07.2020
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Monitored vehicle locations to coordinate timely arrivals.
Dispatcher
Rescue Rooter
10.1995 - 07.2013
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Corona Del Sol
Tempe, AZ05-1988
Skills
- Dispatch software
- Route planning
- Incident reporting
- Logistics management
- Geographical expertise
- Scheduling expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Verbal and written communication
- Decision-making
- Data entry
- Stress tolerance
- Map reading
- Conflict resolution
- Routing orders
- Dispatching field personnel
- Driver communication
- Radio communication
Interests
Timeline
Dispatcher Coordinator
Gold Star Plumbing & Drain
06.2023 - Current
Fishing Sales Associate
Bass Pro Shops Outdoor World
10.2021 - 09.2024
Purchasing Agent
Parker and Sons
07.2020 - 06.2023
Dispatcher
Parker and Sons
07.2013 - 07.2020
Dispatcher
Rescue Rooter
10.1995 - 07.2013
High School Diploma -
Corona Del Sol
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