Tofiq Muradov
Summary
Dynamic professional with a strong foundation in multitasking, product knowledge, and creativity. Demonstrates excellent communication and effective teamwork skills, complemented by critical thinking abilities. Committed to leveraging these competencies to drive success in future endeavours.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
B2B Contact Center, Senior Representative
Azercell Telecom LLC
Baku, Baku City
05.2025 - Current
- Delivered dedicated support to corporate B2B clients, addressing service, billing, and technical inquiries.
- Processed and resolved corporate client requests through Jira ticket management.
- Clarified ticket details and took necessary actions to resolve issues.
- Collaborated with technical, billing, and network teams to expedite ticket resolution.
- Ensured compliance with SLA requirements and internal procedures for corporate cases.
- Managed requests regarding corporate tariffs, contracts, SIM cards, roaming, and service configurations.
- Maintained accurate documentation of resolved cases in internal systems.
- Operated within a specialised corporate skill set, focusing solely on B2B segment.
Call Center Representative
Azercell Telecom LLC
Baku, Baku City
08.2023 - 05.2025
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
Front office manager
Kristal Inn Hotel MMC
Baku, Baku City
07.2022 - 08.2023
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Promoted brand loyalty scheme to boost repeat bookings.
- Calculated billings and hotel charges and provided receipts.
- Coordinated strategies to protect hotel property, staff and guests.
Education
Secondary
School-lyceum #267
Baku, Baku City 09.2006 - 06.2017
Ship Building and Ship Repairing Engineering
Azerbaijan State Marine Academy
Baku, Baku City 09.2017 - 06.2021
Skills
- Multitasking
- Product knowledge
- Creativity
- Excellent communication
- Effective team work
- Critical thinking
Certification
Certificate of participation- Baku Shipyard LLC
Customer Service Over the Phone- Azercell Telecom LLC
Courses
Udemy Academy
Project Management Professional (PMP)® Certification | Currently Pursuing (35 Contact Hours in progress)
- Studying Agile, Hybrid, and Predictive Project Management methodologies.
Languages
Russian
Native
Azerbaijany
Native
English
Upper intermediate
Affiliations
- Reading
- Studying Human Psychology
- Music
- Blogs
- Chess
- Dubbing Films and Shortfilms
PROJECTS
QA tester (Freelance Project, Volunteer), 06/2022 to 11/2022
Alo Usta - Baku city
- (Project status: Ready but Currently Inactive- While the project has been completed and is ready for operation, it is currently inactive due to according to the owners' opinion)
- Conducted functional testing according to provided scenarios, ensuring the correct functionality of applications and systems.
- Prepared reports on identified defects and issues, including detailed descriptions and steps to reproduce.
- Collaborated with the team to improve application quality, utilizing Postman for testing and verifying interactions between system components.
Timeline
B2B Contact Center, Senior Representative
Azercell Telecom LLC
05.2025 - Current
Call Center Representative
Azercell Telecom LLC
08.2023 - 05.2025
Front office manager
Kristal Inn Hotel MMC
07.2022 - 08.2023
Ship Building and Ship Repairing Engineering
Azerbaijan State Marine Academy
09.2017 - 06.2021
Secondary
School-lyceum #267
09.2006 - 06.2017