Toghrul Huseynov
Khirdalan,ABS
Summary
Resourceful it technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, linux and mac os environments. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Help Desk Technician
AzEduNet LLC
Sumqayit
05.2024 - Current
- Ensured compliance with established standards, policies, and procedures.
- Installed operating system updates as required by company policy.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in the installation of new hardware and software components.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Managed user accounts including passwords resets, account creation and deletion.
- Analyzed system logs to detect potential issues with computer systems.
- Provided end-user training when needed.
- Resolved network connectivity issues.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Devised incisive workarounds and resolutions for IT-related problems.
- Served as first point of contact for incoming technical service calls and emails.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Assistant Network Administrator
Aliefs LLC
Baku
08.2023 - 10.2024
- Tested new applications prior to deployment in order to identify any potential conflicts with existing systems or configurations.
- Installed and configured network hardware, such as routers, switches, firewalls, and wireless access points.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Recommended changes or upgrades based on analysis of usage trends or customer feedback.
- Managed employee access, security roles and permissions.
- Monitored network performance to determine adjustments needed.
IT Intern
Landau School
Baku
10.2023 - 05.2024
- Assessed existing IT infrastructure and identified areas for improvement.
- Managed user accounts and privileges according to company policy.
- Created detailed reports on system performance metrics for senior management review.
- Resolved customer service issues related to IT systems in a timely manner.
- Configured network settings according to specified requirements.
- Analyzed project requirements to find bugs and eliminate issues.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Supported professionals, conducting technology inventory management to maintain workflow.
Education
Bachelor - Automation Engineering
Sumqayit State University
Sumqayit07-2023
Sub-bachelor - The Software of Computing Technologies
Baku Management And Technology College
Baku06-2016
Skills
- Issue Resolution
- Software Updates
- Technical Documentation
- Help Desk Software
- Remote Support
- Hardware Repair
- Application support
- Security Protocols
- Troubleshooting and diagnosis
- Software Installation
- Performance Testing
- Data Recovery
- LAN/WAN
- Antivirus Software
- Network configuration
- Technical Troubleshooting
- Operating systems
- Hardware upgrades
- Linux Programming and Administration
- DHCP/DNS Ethernet proficient
- Technical solution development
- Network Administration
- Storage Management
- System monitoring
- Virtualization Technologies
- Enterprise Technology
- Microsoft Office Suite
- Configuration Management
- User Account Management
- Skilled with RedHat servers
- Operating system installation
- Microsoft Outlook
- Administrative Support
- Virtualization
- Hardware troubleshooting
- Program installations
Certification
- Comptia A+
- Comptia Network +
- Help Desk Certificate by EducatorsPRO
- SysAdmin Certificate by EducatorsPRO
Timeline
Help Desk Technician
AzEduNet LLC
05.2024 - Current
IT Intern
Landau School
10.2023 - 05.2024
Assistant Network Administrator
Aliefs LLC
08.2023 - 10.2024
Bachelor - Automation Engineering
Sumqayit State University
Sub-bachelor - The Software of Computing Technologies
Baku Management And Technology College
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