Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Toghrul  Isayev

Toghrul Isayev

Baku

Summary

Adaptable Hospitality Specialist with Number years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Personable Hospitality Specialist with Number years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Tourism and Hospitality

Receptionist
08.2023 - Current
  • Collaborated with various team members to meet guests' requests.
  • Trained and supervised staff to provide highest level of customer service.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.

Doorman

Marriott Boulevard Hotel
03.2022 - Current
  • Experienced doorman with 1+ years of experience working in a fast-paced, luxury hotel setting
  • Pro cient in providing excellent customer service, handling luggage, and providing directions to guests
  • Earned a 98% customer satisfaction rating based on guest feedback - Assisted an average of 80 guests per day during peak season - Helped to reduce wait time for valet parking by 10 minutes by implementing a new system for guest check-in and vehicle retrieval

Tour Guide

Bellman - Marriot Boulevard Hotel Baku
05.2018 - Current
  • Managed and organized guests' luggage and belongings upon arrival and departure
  • Provided exceptional customer service and assisted guests with inquiries and requests
  • Collaborated with other hotel departments to ensure guest needs were met
  • Conducted tours for tourists around the city, showcasing the historical and cultural aspects of locations
  • Led groups of up to 15 individuals from di erent cultures and backgrounds
  • Assisted tourists with travel arrangements, accommodations and dining options.

Attendant

Bell, Marriot Boulevard Hotel
07.2019 - 03.2022

Private

Family business
12.2018 - 04.2019
  • Shop (owner), Managed client accounts and generated sales while maintaining good relationships with clients
  • Achieved sales targets and conducted sales presentations and negotiations.

Assistant Store Manager

Fit Supplement
03.2017 - 02.2018
  • Assisted the sales team by making calls and sending emails to potential and existing clients
  • Maintained CRM database and managed client accounts
  • Participated in sales meetings and made recommendations to improve sales strategies.

Personal Trainer

Mubariz GYM
05.2015 - 02.2017
  • Conducted tness assessments and designed individualized tness programs for clients
  • Conducted one-on-one training sessions and group tness classes
  • Helped clients achieve their tness goals by providing regular progress assessments and recommended adjustments to their routines.

Education

Bachelor -

Azerbaijan State Academy of Physical Education

Skills

  • Personal Info
  • Sebail,20th area,str
  • AIsmayilov ,home 35 R
  • Baku, AZ1023, Azerbaijan
  • 994556781821
  • Toghrulisayev@gmailcom
  • Nationality
  • Azerbaijanian
  • Date of birth
  • 22/09
  • Troubleshooting
  • Problem Resolution
  • Verbal Communication
  • Analytical Thinking
  • Customer Service
  • Google Workspace
  • Organizational Skills
  • Computer Skills
  • Problem-Solving
  • Calm Under Pressure

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)
Russian
Upper intermediate (B2)
Tur
Bilingual or Proficient (C2)
Azerbaijani
Bilingual or Proficient (C2)
German
Beginner (A1)

Timeline

Tourism and Hospitality

Receptionist
08.2023 - Current

Doorman

Marriott Boulevard Hotel
03.2022 - Current

Attendant

Bell, Marriot Boulevard Hotel
07.2019 - 03.2022

Private

Family business
12.2018 - 04.2019

Tour Guide

Bellman - Marriot Boulevard Hotel Baku
05.2018 - Current

Assistant Store Manager

Fit Supplement
03.2017 - 02.2018

Personal Trainer

Mubariz GYM
05.2015 - 02.2017

Bachelor -

Azerbaijan State Academy of Physical Education
Toghrul Isayev