Swift
Toghrul Shukurlu
Barista
Baku
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Barista
Rabbit Coffee Azerbaijan
Baku
10.2021 - 11.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing and cash management practices.
Barista
Belgian Chocolate & Coffee
Sumgait
11.2021 - 08.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Received, merchandised and arranged all shop items for visual display.
Education
Computer Networking
Western Caspian University
Baku 09.2020 - 06.2022
Skills
Exceptional customer service
Beverage preparation
Foam art
Coffee machinery
Excellent memory
Menu memorization
Cash Handling
Graphic design
Staff Management
Software
Interests
New ideas, New Experiments
Timeline
Barista
Belgian Chocolate & Coffee
11.2021 - 08.2022
Barista
Rabbit Coffee Azerbaijan
10.2021 - 11.2022
Computer Networking
Western Caspian University
09.2020 - 06.2022