Tohfa Mehdiyeva
Baku,Azerbaijan
Summary
Dynamic Team Leader at PASHA Insurance OJSC with a proven track record in resource allocation and conflict resolution. Successfully enhanced team productivity and customer satisfaction through effective coaching and performance monitoring. Recognized for fostering collaboration and driving process improvements, empowering teams to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
"PASHA Insurance" OJSC
Baku, Azerbaijan
02.2015 - Current
- Developed and maintained team schedules to optimize resource allocation.
- Analyzed feedback to identify areas for process enhancement and innovation.
- Managed conflict resolution among team members to maintain a positive environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
Bachelor of Science - Economy
Azerbaijan Cooperation University
Baku08-2014
Skills
- Resource allocation
- Process improvement
- Conflict resolution
- Team motivation
- Performance monitoring
- Customer relationship management
- Problem solving
- Decision making
- Coaching and mentoring
- Leading team meetings
- Documentation and reporting
- Project management
- Teamwork and collaboration
- Leadership
Languages
English
Upper Intermediate (B2)
B2
Russian
Advanced (C1)
C1
Turkish
Proficient (C2)
C2
Certification
Python for data science, Udemy
Data Science learning path - Coursera
DATA SCİENCE with Python -DOST LLC
Exercising Leadership : Foundational PrinciplesThe Art of Persuasive Writing and Public Speaking - EDX
Affiliations
- "A well-rounded individual with strong time management skills, balancing academic, professional, and personal development."
- "Demonstrates a balanced approach to life, effectively managing responsibilities across data science projects, continuous learning, and personal growth."
- "Combines technical expertise with strong interpersonal and organizational skills, maintaining a healthy work-life balance."
- "A well-rounded data science professional, committed to both technical excellence and personal development."
Timeline
Team Leader
"PASHA Insurance" OJSC
02.2015 - Current
Bachelor of Science - Economy
Azerbaijan Cooperation University
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