Summary
Overview
Work History
Skills
Timeline
Generic

Tom Greynolds

Tucson

Summary

Dynamic Senior Customer Service Representative with a proven track record at Motion Industries, excelling in complaint resolution and customer support. Enhanced satisfaction through tailored solutions and streamlined communication processes. Skilled in quality assurance and fostering team development, driving operational efficiency and loyalty in a fast-paced environment.

Diligent [Desired Position] with proven ability to handle complex customer inquiries and resolve issues efficiently. Known for delivering high-quality service and fostering customer loyalty through personalized support. Demonstrated expertise in team collaboration and effective communication.

Overview

15
15
years of professional experience

Work History

Senior Customer Service Representative

Motion Industries
04.2021 - Current
  • Resolved complex customer inquiries, providing tailored solutions to enhance satisfaction and loyalty.
  • Led training sessions for new staff, fostering knowledge retention and operational efficiency.
  • Streamlined communication processes between departments to improve response times and service quality.

CSR/ Vending Specialist

Motion Industries
04.2017 - 04.2021
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.


Warehouse Associate

Motion Industries
04.2012 - 04.2017
  • Received incoming shipments, verifying accuracy and inspecting for damage prior to storage.
  • Assisted in fulfilling customer orders by picking, packing, and preparing items for shipment.

Delivery Driver

Motion Industries
04.2010 - 04.2012
  • Navigated local routes efficiently to ensure timely deliveries.
  • Operated delivery vehicle while adhering to safety regulations and traffic laws.

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Order fulfillment
  • Customer service
  • Problem resolution

Timeline

Senior Customer Service Representative

Motion Industries
04.2021 - Current

CSR/ Vending Specialist

Motion Industries
04.2017 - 04.2021

Warehouse Associate

Motion Industries
04.2012 - 04.2017

Delivery Driver

Motion Industries
04.2010 - 04.2012
Tom Greynolds