- Kayaking
- Horseback Riding
- Hiking
- Camping
- Running
- Adventure Travel
- Historical Exploration
- Road Trips
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- High-Intensity Interval Training
Tom Melendez
Mesa
Summary
With a proven track record at Ideal Garage Doors, I excel in team leadership and sales expertise, driving performance and fostering strong relationships. My approach blends motivational skills with critical thinking, achieving top-tier results and promoting a growth mindset among peers.
My time as a teacher gave me necessary skills in the service industry and sales. It's made me proficient in developing instruction in several subjects for different personalities which I have used in sales instruction. Working with and leading my peers as a teacher has played to my strengths as a leader and developer of relationships.
Overview
10
10
years of professional experience
Work History
Service Manager
A1 Garage
08.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Manager
Ideal Garage Doors
08.2023 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales and Service Technician
Ideal Garage Doors
07.2022 - 08.2023
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Customized service offerings based on individual customer needs while maintaining adherence to company policies.
- Collaborated with team members to develop innovative solutions to complex customer challenges.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Maintained high levels of excellence in quality of repair/replacement along with customer satisfaction.
- Mastered a nationally highly rated sales program (Rodney Webb University) that translated to high conversion rates and average tickets.
- Consistently led or raked near the top ov leaderboards for door sales or service on a weekly basis.
- Always approached every opportunity with a positive attitude.
- Fostered a healthy competitive culture with my peers.
- Practiced ethical sales 100% of the time.
Teacher
Mesa Public Schools
08.2015 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Led professional development workshops for peers on effective classroom management techniques.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
Education
Certificate - Sales
Rodney Webb University
Atlanta, GA09-2022
Bachelor's Degree - Elementary Education
Northern Arizona University
Flagstaff, AZ12-2010
Skills
- Positive attitude
- Classroom management
- Team leadership
- Goals and performance
- Motivational skills
- Sales expertise
- Teamwork
- Critical thinking
- Positive role model and mentor
- Employee training and development
- Growth mindset
- Public speaking
- Differentiated instruction
- Goal oriented
- Sales process
- Excellent communication
- Sales tracking
- Group and individual instruction
- KPI monitoring
- Small group instruction
- Rapport and relationship building
- Sales coaching
- Curriculum development
- Outgoing and energetic
- Performance management
- Group instruction
- Self motivation
Interests
Timeline
Service Manager
A1 Garage
08.2024 - Current
Sales Manager
Ideal Garage Doors
08.2023 - 08.2024
Sales and Service Technician
Ideal Garage Doors
07.2022 - 08.2023
Teacher
Mesa Public Schools
08.2015 - 06.2022
Certificate - Sales
Rodney Webb University
Bachelor's Degree - Elementary Education
Northern Arizona University
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