Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Tom Wallace

Phoenix

Summary

Dedicated driver with a proven track record in customer service, route planning, and defensive driving. Committed to safety and effective communication, ensuring timely and secure transportation for all passengers. Experienced driver known for exceptional customer satisfaction and safety awareness. Skilled in route optimization and defensive driving, consistently achieving high service scores while adapting to changing schedules and maintaining vehicle integrity. Adaptable transportation professional with expertise in customer service, route management, and safety protocols. Recognized for problem-solving abilities and effective communication, ensuring timely deliveries and a positive experience for all clients.

Overview

32
32
years of professional experience

Work History

Driver

Self-employed / Uber / Lyft
Phoenix
01.2017 - 08.2025
  • Assisted passengers with loading and unloading their luggage.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Documented daily mileage, gas, and other data.
  • Maintained confidentiality of sensitive materials during transport.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Transported riders to designated stops according to pre-determined schedules.
  • Achieved consistently high customer scores due to exceptional service.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Kept accurate records of deliveries and customer signatures.
  • Adapted to changing routes or schedules as required by the employer.
  • Managed fuel consumption and expenses for vehicle operations.
  • Secured merchandise, avoiding damage during transportation.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Utilized GPS and maps for efficient route planning.
  • Maintained delivery schedules without compromising safety.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Transported clients to specified destinations safely and on-time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Checked vehicle after shift for damage.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Shift Supervisor /Envelope Machine Adjuster

Az Envelope
Tempe
03.2008 - 01.2017
  • Maintained detailed records of machine operations and maintenance activities.
  • Calibrated equipment to meet specified tolerances for accuracy.
  • Performed periodic maintenance checks on machines to ensure proper functioning.
  • Developed preventative maintenance plans to reduce downtime due to breakdowns or malfunctions.
  • Ensured compliance with all applicable industry standards for quality assurance.
  • Assisted in the installation of new machinery when needed.
  • Followed established safety protocols when operating machinery or performing repairs.
  • Adjusted and monitored machine settings to ensure optimal performance.
  • Provided input into process improvement initiatives related to machine operations.
  • Diagnosed root causes of mechanical problems and implemented solutions accordingly.
  • Repaired and replaced broken or malfunctioning parts on machines.
  • Evaluated existing processes for potential cost savings opportunities.
  • Troubleshot mechanical issues using schematics and technical manuals.
  • Communicated effectively with team members regarding status of projects and any changes that may affect production goals.
  • Trained new employees on safe operation of machines in the workplace.
  • Ensured all safety guidelines were followed while operating machinery.
  • Aligned components according to precise measurements using specialized tools such as calipers and micrometers.
  • Monitored inventory levels of spare parts necessary for repair work.
  • Inspected completed work pieces for conformance to specifications.
  • Audited safety protocols and standard operating procedures to meet conformance targets and set operational parameters.
  • Met safety procedures and regulations, maintained equipment and provided preventive maintenance to maintain secure operations.
  • Set up and operated machines and tools to create high-quality products.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Diagnosed and repaired machine malfunctions and problems to minimize downtime.
  • Inspected equipment regularly and performed preventive maintenance as appropriate.
  • Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
  • Adhered to safety regulations when working with heavy equipment, confined spaces and hot work.
  • Inspected machines before and after use to verify optimal performance.
  • Reviewed technical publications to keep up with updates and repairs.
  • Monitored property and vehicle cleanliness and adhered to preventive maintenance schedules.
  • Fabricated, tested, and installed replacement parts and removed damaged or malfunctioning parts.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Operated large machinery, power tools, and hand tools when performing repairs and installations.
  • Inspected and tested damaged machine parts and reported parts and repair needs to supervisors.
  • Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents.
  • Followed instructions regarding duties and assignments for facility and machinery maintenance.
  • Performed routine checks on machines and identified possible problems.
  • Safeguarded vehicle functionality with timely execution of corrective and preventive maintenance processes.

Machine operator/Assembly/Machine Adjuster

Standard Register
Phoenix
05.1993 - 01.2008
  • Inspect finished workpieces to ensure conformance with specifications.
  • Comply with company policies regarding quality control procedures.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Carry out regular safety checks on machinery prior to operation.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Monitor the feed and speed of machines during the machining process.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Troubleshoot malfunctions in equipment or processes.
  • Performed regular maintenance on machines to ensure optimal performance.
  • Load raw materials into machines according to specified measurements.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Adjusted machine settings according to production requirements.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Record production information such as quantities produced and materials used on daily logs.
  • Adjust machine settings to complete tasks accurately.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Verified production orders prior to starting set-up.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Promoted efficient operation of production processes through careful control system monitoring
  • Started up, shut down and checked water and wastewater treatment processes.
  • Responded to and initiated proper corrections to process alarms.
  • Interpreted results of process control analysis and made adjustments to optimize plant performance.
  • Monitored process units and quality control testing performance for plant processes and water quality sampling.
  • Trained personnel on safe handling procedures for hazardous materials used during production processes.
  • Assisted with troubleshooting issues that arose with facility production processes.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Maintained proper chemical inventories.
  • Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
  • Conducted regular safety audits to identify potential hazards or risks within working environment.
  • Operated milling, drilling, grinding, and other types of machinery in accordance with safety regulations.
  • Developed preventative maintenance plans to reduce downtime due to breakdowns or malfunctions.
  • Performed periodic maintenance checks on machines to ensure proper functioning.
  • Assisted in the installation of new machinery when needed.
  • Identified opportunities for cost savings through improved efficiency measures.
  • Inspected completed work pieces for conformance to specifications.
  • Trained new employees on safe operation of machines in the workplace.
  • Ensured compliance with all applicable industry standards for quality assurance.
  • Aligned components according to precise measurements using specialized tools such as calipers and micrometers.
  • Communicated effectively with team members regarding status of projects and any changes that may affect production goals.
  • Ensured all safety guidelines were followed while operating machinery.
  • Calibrated equipment to meet specified tolerances for accuracy.
  • Troubleshot mechanical issues using schematics and technical manuals.
  • Diagnosed root causes of mechanical problems and implemented solutions accordingly.
  • Repaired and replaced broken or malfunctioning parts on machines.
  • Adjusted and monitored machine settings to ensure optimal performance.
  • Evaluated existing processes for potential cost savings opportunities.
  • Maintained detailed records of machine operations and maintenance activities.
  • Monitored inventory levels of spare parts necessary for repair work.
  • Provided input into process improvement initiatives related to machine operations.
  • Followed established safety protocols when operating machinery or performing repairs.
  • Met safety procedures and regulations, maintained equipment and provided preventive maintenance to maintain secure operations.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Set up and operated machines and tools to create high-quality products.
  • Diagnosed and repaired machine malfunctions and problems to minimize downtime.
  • Inspected equipment regularly and performed preventive maintenance as appropriate.
  • Adhered to safety regulations when working with heavy equipment, confined spaces and hot work.
  • Built professional networks and communicated with company vendors and suppliers.
  • Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Monitored property and vehicle cleanliness and adhered to preventive maintenance schedules.
  • Performed routine checks on machines and identified possible problems.
  • Inspected machines before and after use to verify optimal performance.
  • Safeguarded vehicle functionality with timely execution of corrective and preventive maintenance processes.
  • Followed instructions regarding duties and assignments for facility and machinery maintenance.
  • Reviewed technical publications to keep up with updates and repairs.
  • Fabricated, tested, and installed replacement parts and removed damaged or malfunctioning parts.
  • Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents.
  • Operated large machinery, power tools, and hand tools when performing repairs and installations.
  • Inspected and tested damaged machine parts and reported parts and repair needs to supervisors.

Education

High School Diploma -

Gilbert High School
Gilbert, AZ
06-1989

Skills

  • Route planning
  • Vehicle inspection
  • Fuel management
  • Customer service
  • Defensive driving
  • Time management
  • Communication skills
  • Professional conduct
  • Attention to detail
  • Adaptability to change
  • Safety awareness
  • Loading and unloading
  • Driving in adverse conditions
  • Problem solving
  • Punctual and reliable
  • Friendly and outgoing
  • Safe driving techniques
  • Appointment scheduling
  • Fuel efficiency
  • Maintenance and repair
  • Route management
  • Safety protocols
  • Vehicle maintenance
  • Basic vehicle repairs
  • Valid Driver's license
  • Physical stamina
  • Punctuality
  • Flexible schedule
  • City and non-city driving
  • GPS and route planning
  • Map reading
  • Customer rapport
  • Basic vehicle maintenance
  • Traffic law observation
  • Confidentiality
  • Navigational systems and GPS
  • Driving and transportation
  • Passenger transportation
  • Transportation
  • Inclement weather driving
  • Safe driving practices
  • Passenger guidance
  • Clean driving record
  • Passenger support
  • Route determination
  • Passenger assistance
  • Accident prevention
  • Business management
  • Adaptable driving techniques
  • Traffic laws
  • Verbal and written communication
  • Patience and tact

Accomplishments

  • I was sent to Utah for additional training on certain machinery and was promoted to supervisor.

Affiliations

  • Work well with others, great organizational skills, punctual. Able to comfortably balance work schedules with home life. If your company don`t hire me we both lose MONEY! :)

References

References available upon request.

Timeline

Driver

Self-employed / Uber / Lyft
01.2017 - 08.2025

Shift Supervisor /Envelope Machine Adjuster

Az Envelope
03.2008 - 01.2017

Machine operator/Assembly/Machine Adjuster

Standard Register
05.1993 - 01.2008

High School Diploma -

Gilbert High School

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Tom Wallace