Tomas Centorami
tucson
Summary
Dynamic automotive sales professional with extensive product knowledge and a proven track record at Hatch Toyota. Skilled in client relationship building and adept at utilizing CRM software to enhance customer engagement. Consistently achieved sales goals through effective communication and technical expertise, ensuring customer satisfaction and loyalty. Resilient Product Specialist with many years of experience working in customer service. Adept in giving demonstrations and aiding brand's awareness. Outstanding presentation and communication skills. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
24
24
years of professional experience
Work History
Product Specialist/Sales
Hatch Toyota
Show Low
09.2022 - 09.2025
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Assisted customers in product selection and provided product knowledge.
- Collaborated with team members to achieve sales goals consistently.
- Participated in training new staff on sales techniques and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Automotive Sales Consultant
Desert Toyota
Tucson
07.2016 - 08.2022
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted product demonstrations and test drives to showcase vehicle features.
- Collaborated with finance team to facilitate vehicle purchase agreements.
- Engaged with clients through follow-up communications to ensure satisfaction.
- Utilized CRM software to track customer interactions and manage leads.
- Provided training and mentorship to new sales team members on best practices.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Collaborated with service department personnel to ensure customer satisfaction.
Automotive Sales Consultant
L H Miller
Tucson
06.2014 - 07.2016
- Conducted product demonstrations and test drives to showcase vehicle features.
- Assisted customers in selecting vehicles based on needs and preferences.
- Collaborated with finance team to facilitate vehicle purchase agreements.
- Maintained up-to-date knowledge of automotive industry trends and inventory.
- Utilized CRM software to track customer interactions and manage leads.
- Participated in promotional events to increase dealership visibility and sales.
- Provided training and mentorship to new sales team members on best practices.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
Auto Sales Consultant
Orielly Chevrolet
Tucson
02.2002 - 04.2014
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Demonstrated vehicle features and capabilities to enhance customer understanding.
- Conducted test drives to provide customers with firsthand vehicle experience.
- Collaborated with finance team to facilitate financing options for customers.
- Built strong relationships with clients to encourage repeat business and referrals.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
Education
Associate of Science - Electronics
Pima Community College
Tucson, AZ07-1988
Skills
- Product knowledge
- Technical specifications
- Sales techniques
- Customer engagement
- CRM software
- Vehicle inspection
- Client relationship building
Affiliations
- Golf
- Runnig
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Product Specialist/Sales
Hatch Toyota
09.2022 - 09.2025
Automotive Sales Consultant
Desert Toyota
07.2016 - 08.2022
Automotive Sales Consultant
L H Miller
06.2014 - 07.2016
Auto Sales Consultant
Orielly Chevrolet
02.2002 - 04.2014
Associate of Science - Electronics
Pima Community College