Tomas Rueda
Buckeye
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Lowes Home Improvement. Skilled in vendor relations and safety processes, I excel in fast-paced environments, demonstrating exceptional teamwork and attention to detail. Achieved significant improvements in productivity and customer loyalty through innovative solutions and a motivated team player attitude.
Overview
8
8
years of professional experience
Work History
Warehouse Fulfillment Associate
Amazon
11.2023 - 08.2024
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Operated various types of material handling equipment safely, including pallet jacks, and hand trucks.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
- Ensured compliance with safety regulations, minimizing the risk of accidents or injuries within the premises.
Retail Sales Specialist
Lowes Home Improvment
02.2021 - 11.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Maintained strong product knowledge in multiple departments while continuously expanding and learning from contractors, veteran sales specialist, and management.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Analyzed customer's home blue prints and collaborated with other department sales specialist for for large project sale's.
- Utilized strong communication skills to build rapport with customers and businesses fostering long-term connections for sustained business growth.
- Trained new associates in department and crossed trained experienced associates into other departments.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Developed strong relationships with customers and business owners resulting in repeat business and loyalty.
- Sold and managed Lowe's services in department and others from install sales to deliveries.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Handled vendors, installers, and third-party delivery inquiries to resolve issues in a professional and timely manner to meet customer expectations.
- Maintained healthy relationships with vendors, installers and third-party delivery for efficient and clear communication.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, ensuring accurate stock levels.
- Checked pricing, scanned items, applied discounts, processed rebates and printed receipts to ring up customers.
- Generated credit card applications to meet store quota.
- Stayed up to date on safety practices from operating heavy machinery, cutting materials, proper lifting, PPE, and handling hazardous materials.
- Informed customers of current store promotions and rebates to encourage additional sales purchases.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Diligently handled customers and businesses personal information as to store policy and procedures.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
- Tightened security around store to reduce shrink and alleviate theft.
- Handled in-store purchase and install sales payment processing with cash, credit cards and checks.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed computer software's in ordering, special ordering, and custom ordering customer products and materials.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Properly stored, tagged and labeled product for customers, installers, and delivery drivers.
- Attended weekly meetings with sales specialist and management to discuss sales, install sales, credit applications, and store promotions collaborating to establish plans to meet company's expectations and goals.
Food Delivery Driver
DoorDash
06.2020 - 01.2021
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
Professional Commercial/Residential Painter
Mark's Painting & Maintenace
05.2019 - 06.2020
- Increased overall project quality with effective communication between team members regarding goals, deadlines, and expectations.
- Enhanced the appearance of commercial and residential properties by skillfully applying paint, varnish, and stain.
- Achieved smooth finishes on various surfaces by mastering various brush stroke techniques.
- Collaborated with clients to select appropriate colors, finishes, and materials based on their preferences and property requirements.
- Reduced project completion time by efficiently managing work schedules and prioritizing tasks.
- Maintained client trust and loyalty by addressing concerns promptly and offering professional advice on best practices.
- Improved team efficiency with thorough training sessions on proper techniques, safety protocols, and equipment maintenance.
- Ensured long-lasting results by expertly preparing surfaces for painting, including patching drywall and sanding woodwork.
- Minimized disruptions to clients'' homes or businesses by adhering to strict timelines for project completion.
- Maximized durability of painted surfaces by properly cleaning, priming, and sealing before application of final coats.
- Maintained a clean working environment by utilizing drop cloths, masking tape, and other protective measures during painting projects.
- Reduced workplace accidents through diligent adherence to safety guidelines when using ladders, scaffolding, lifts, and chemicals.
- Established strong relationships with suppliers leading to better pricing deals.
- Managed inventory supplies effectively for each project ensuring minimal waste.
- Taped off areas to prevent overspray and other accidents.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Followed safety procedures and properly used protective gear while painting.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Conducted final work check to assess quality and make corrections if necessary.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Traveled to jobsites daily.
Cashier
McDonald's Restaurant
09.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Del Taco
11.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Rio Rancho High School
301 Loma Colorado Blvd NE, Rio Rancho, NM 8712405.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Safety processes and procedures
- Vendor Relations
- Customer Relationships
- Motivated Team Player
- Hand-Eye Coordination
- Data Entry
- Quick Learner
- Dependable and reliable
Timeline
Warehouse Fulfillment Associate
Amazon
11.2023 - 08.2024
Retail Sales Specialist
Lowes Home Improvment
02.2021 - 11.2023
Food Delivery Driver
DoorDash
06.2020 - 01.2021
Professional Commercial/Residential Painter
Mark's Painting & Maintenace
05.2019 - 06.2020
Cashier
McDonald's Restaurant
09.2018 - 03.2019
Cashier
Del Taco
11.2016 - 09.2018
High School Diploma -
Rio Rancho High School
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