Tommy Binkley
Cave Creek
Summary
Experienced sales professional skilled in showcasing and measuring products in customers' homes, managing orders, and overseeing installations. Proactively communicates with customers through text and email to provide timely updates on deliveries and repair services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Aspire Window Coverings
01.2021 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Service Manager
Elite Shutters and Blinds
01.2020 - 01.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Manager
Prescott Window Coverings
01.2012 - 01.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Computer Science
Yavapai College
Prescott, AZ01.2019
High School - General Studies
Prescott High School
Prescott, AZ01.2012
Skills
- Decision-making
- Inventory management
- Exceptional customer service
- Build and maintain customer relationships
- Proficient in computer programming
- Experienced in CAD design
- Customer service
- Problem-solving
- Proficiency with window treatment solutions
- Shade repair expertise
- Home consultation and measurement
- Critical analysis and problem resolution
Certification
- Certified Sales Consultant, Hunter Douglas
- Master Installer, Hunter Douglas
Timeline
Operations Manager
Aspire Window Coverings
01.2021 - Current
Service Manager
Elite Shutters and Blinds
01.2020 - 01.2021
Service Manager
Prescott Window Coverings
01.2012 - 01.2020
Computer Science
Yavapai College
High School - General Studies
Prescott High School
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