Toni Marie Herridge
Lake Havasu City
Summary
Hardworking Front Desk Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
26
26
years of professional experience
Work History
Front Desk Medical Receptionist
Lake Havasu Pediatrics And Family Center
2023.10 - 2024.04
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Collections
Discover Card
2023.01 - 2023.05
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Improved collections and disputes process through use of [Software] collections tool.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Posted payments and collections on regular basis.
Order Fulfillment
Staples Warehouse
2020.01 - 2020.11
- Boxed orders according to pick sheet.
Real Estate Broker
Berkshire Hathaway
2017.08 - 2020.01
- Assisted in the purchase and sale of clients homes
- Ensured the paperwork, inspections, appraisals and other tasks were completed on time according to contract requirements.
Real Estate Broker
Remax Momentum
2015.03 - 2017.08
- Assisted in the purchase and sale of clients homes
- Ensured the paperwork, inspections, appraisals and other tasks were completed on time according to contract requirements.
Real Estate Broker
Heiden Homes Realty
2011.05 - 2015.03
- Assisted in the purchase and sale of clients homes
- Ensured the paperwork, inspections, appraisals and other tasks were completed on time according to contract requirements.
Office Max
2005.03 - 2006.02
Guest Services Manager
Hastings Entertainment Inc
2003.03 - 2005.10
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
Assistant Store Manager
Shell Gas Station
1998.03 - 2003.04
- Scheduling employees, create order sheets according to sales, check in received orders, end of day balancing of registers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
No Degree - Real Estate
Online School of Real Estate
Colorado01.2011
01.2011
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
References
- Carrie Epperson, Previous Co-worker, 970-242-2515
- Melanie Thompson, Insurance agent, 970-675-5456
- Randy Estes, Youth corrections, 970-589-1581
Timeline
Front Desk Medical Receptionist
Lake Havasu Pediatrics And Family Center
2023.10 - 2024.04
Collections
Discover Card
2023.01 - 2023.05
Order Fulfillment
Staples Warehouse
2020.01 - 2020.11
Real Estate Broker
Berkshire Hathaway
2017.08 - 2020.01
Real Estate Broker
Remax Momentum
2015.03 - 2017.08
Real Estate Broker
Heiden Homes Realty
2011.05 - 2015.03
Office Max
2005.03 - 2006.02
Guest Services Manager
Hastings Entertainment Inc
2003.03 - 2005.10
Assistant Store Manager
Shell Gas Station
1998.03 - 2003.04
No Degree - Real Estate
Online School of Real Estate
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