Tonoya Rowden
Phoenix
Summary
Pursuing a career as a Fast Food Worker where my customer service skills will exceed your customers' expectations.
Quick learner
Overview
16
16
years of professional experience
Work History
Wheelchair Van Driver
Comtrans
Phoenix
01.2016 - Current
- Document transportation issues using professional documentation practices
- Ensure the safety of clients at all times
- Escort all clients in to destination sites, checking them in with appropriate personnel
- Practice defensive driving at all times
- Communicate all issues to the program manager immediately
- Conduct vehicle check prior to start of day
- Maintain a safe work environment
- Use appropriate car seats when needed and required by law
- Conduct vehicle checks prior to start of day
- Communicate with dispatch, supervisors, and managers regarding all incidents/accidents
- Ensure vehicle clean at all times
- Complete all required paperwork daily and turn in daily
- Secure wheelchairs according to safety specifications
- Provide door-through-door service for all wheelchair clients
- Check in clients, when necessary, with appropriate facility personnel
- Other duties as assigned
DCS case aide
Comtrans
Phoenix
01.2016 - Current
- Case aides are responsible for facilitating case-related activities on behalf of their organization
- They provide administrative support to clients and their families, as well as help prepare and process case services forms, applications and other paperwork as needed
Kitchen Supervisor
Circle the city
Phoenix
01.2022 - 08.2024
- I ran a kitchen in a health facility, feeding 60 residents twice a day. I created the menu and executed the meal preparation.
- I was also in charge of keeping the kitchen fully stocked with food, refreshments, cutlery, and paper goods.
- I kept up with all state regulations and codes, while maintaining the necessary paperwork.
Lead Line Cook
Tranquilo
Phoenix
03.2019 - 02.2020
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Adjusted seasonings to ensure flavors were balanced throughout each dish.
- Collaborated with chefs on menu changes and special dishes for customers.
- Monitored food temperatures throughout the cooking process to ensure safe consumption.
- Provided excellent customer service by promptly addressing guest inquiries or complaints.
- Ordered food supplies as needed to maintain sufficient stock levels.
- Ensured proper food safety standards were met at all times.
- Kept up-to-date records of orders placed, received, stored, used, discarded or returned.
- Supervised the inventory of food items to ensure adequate supplies for daily operations.
- Performed other related duties as assigned by the Head Chef or Kitchen Manager.
Crew Member
Auntie Anne's Pretzels
Phoenix
08.2018 - 02.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Mixed ingredients such as flour, sugar, yeast, salt, and oil in large bowls.
- Baked filled or unfilled dough products at specified temperatures for designated times.
- Cleaned all kitchen equipment used during production process including mixers, ovens, and utensils.
- Rolled out dough on floured surface to desired thicknesses.
- Inspected raw materials prior to use to guarantee freshness and quality.
- Proofed prepared dough in warm environment until it doubled in size.
- Kneaded dough by hand or with a mixer until texture was consistent throughout.
Line Cook
The Grande
Phoenix
05.2018 - 12.2018
- Ensured that all dishes were prepared according to recipe specifications.
- Established policies regarding portion sizes, cooking methods, quality standards.
- Organized and prepared ingredients for batch cooking.
- Sanitized cooking surfaces after each meal service period.
- Checked temperature of ovens, grills and other cooking equipment regularly.
- Maintained cleanliness of kitchen, including cooking utensils, dishes, and workstations.
- Prepared ingredients for use in cooking and serving food.
Caregiver
AZ MENTOR
Phoenix
06.2015 - 01.2016
- Work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients
Line cook
la Madeleine Country French Cafe
Phoenix
01.2015 - 06.2015
- Prepping ingredients and assembling dishes according to restaurant recipes and specifications
- Maintain the cleanliness of the restaurant
Caregiver
privatehousehold
Phoenix
04.2014 - 01.2015
- Work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients
House Cleaner
Maids of Honor
Phoenix
05.2012 - 09.2012
- Cleaned homes, dusted, took out trash, mopped and swept floors
Crew Member
Braums
Del City
08.2011 - 04.2012
- Cooked on grill, dressed sandwiches, porter, cashier and ice cream artist
Crew Member
Whataburger
Midwest City
02.2011 - 07.2011
- Grill cook, sandwich dresser, porter, drive thru, and cashier
Server
Denny's
Phoenix
01.2009 - 07.2010
- Took orders, delivered orders, prepped salads, prepped soups, served drinks and clean area daily
Education
Diploma - Pharmacy Technician
RCB Medical Arts High School
Phoenix, AZ05.2010
Skills
- Sanitation Standards
- Health Standards
- Safety Standards
- Food Preparation
- Cooking Equipment Operation
- Quality Control
- Order Taking
- Payment Processing
- Ingredient Measurement
- Food Preparation and Cooking
- Reliability
- Dependability
- Fast Learning
- Customer Service Skills
Additional Information - Skills Qualifications
- Maintained sanitation, health, and safety standards in work areas.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Verified that prepared food met requirements for quality and quantity.
- Took food and drink orders and received payment from customers.
- Measured ingredients required for specific food items being prepared.
- Prepared and cooked food according to instructions.
- Reliable and Dependable.
- Fast Learner and likes to work in a fast paced environment.
- Exercises Excellent Customer Service Skills.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Kitchen Supervisor
Circle the city
01.2022 - 08.2024
Lead Line Cook
Tranquilo
03.2019 - 02.2020
Crew Member
Auntie Anne's Pretzels
08.2018 - 02.2019
Line Cook
The Grande
05.2018 - 12.2018
Wheelchair Van Driver
Comtrans
01.2016 - Current
DCS case aide
Comtrans
01.2016 - Current
Caregiver
AZ MENTOR
06.2015 - 01.2016
Line cook
la Madeleine Country French Cafe
01.2015 - 06.2015
Caregiver
privatehousehold
04.2014 - 01.2015
House Cleaner
Maids of Honor
05.2012 - 09.2012
Crew Member
Braums
08.2011 - 04.2012
Crew Member
Whataburger
02.2011 - 07.2011
Server
Denny's
01.2009 - 07.2010
Diploma - Pharmacy Technician
RCB Medical Arts High School
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