Tonya Cook
Phoenix
Summary
Detail-oriented Outreach Manager recognized for effective event coordination and community engagement. Strong background in partnership development and client support, committed to fostering meaningful connections and driving awareness through innovative outreach strategies.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Outreach Manager
Redeemed Outreach
Phoenix
03.2025 - Current
- Coordinated community outreach programs that engaged diverse populations, fostering inclusivity.
- Developed partnerships with local organizations, enhancing service delivery and community impact.
- Organized events and workshops to promote outreach initiatives effectively.
- Managed social media communications to increase outreach initiative awareness and engagement.
Impact Crisis Navigator
La Frontera Impact
Tempe
09.2024 - 03.2025
- Guided clients through complex social service systems and resources.
- Coordinated support services to facilitate client access and engagement.
- Maintained accurate records of client interactions and service referrals.
- Collaborated with community organizations to enhance service delivery options.
- Assisted clients in developing personalized action plans for their needs.
- Monitored client progress and adjusted services for effectiveness.
Patient Care Technician
Arizona Long Term Health Care Services
Mesa
06.2021 - 09.2024
- Monitored vital signs and reported changes to healthcare providers.
- Ensured cleanliness and organization of patient care areas to promote a safe and healing environment.
- Supported patients with mobility and rehabilitation exercises.
- Documented patient information accurately in electronic health records.
- Delivered emotional support and companionship to enhance patient well-being and comfort.
- Coordinated with multidisciplinary teams for effective patient care plans.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Facilitated patient transfers from bed to wheelchair or stretcher to support mobility and safety.
Credit Order Review Agent
Verizon
Chandler
07.2019 - 06.2021
- Provided product information to enhance customer understanding and satisfaction.
- Managed customer accounts using internal systems for accurate information tracking.
- Resolved billing discrepancies through clear communication with customers and management, promoting customer trust and satisfaction.
- Conducted follow-up calls to ensure customer satisfaction with service received.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Maintained accurate records of customer interactions and processed accounts, ensuring data integrity and compliance.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Back of House
Americas Taco Shop
Chandler
05.2018 - 07.2019
- Prepared sauces and meats for production.
- Maintained cleanliness in the kitchen following health policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted front of house with customer service and cash register.
Education
CDA, MA - Dental And General Health
Carrington College
Mesa10-2016
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-1992
Skills
- Community outreach
- Partnership management
- Outreach planning
- Event planning
- Social media management
- Data analysis
- Performance tracking
- Proficient in KIPU, Microsoft Office
- Client support
- Communication
Certification
Certified Dental Assistant
Timeline
Outreach Manager
Redeemed Outreach
03.2025 - Current
Impact Crisis Navigator
La Frontera Impact
09.2024 - 03.2025
Patient Care Technician
Arizona Long Term Health Care Services
06.2021 - 09.2024
Credit Order Review Agent
Verizon
07.2019 - 06.2021
Back of House
Americas Taco Shop
05.2018 - 07.2019
CDA, MA - Dental And General Health
Carrington College
High School Diploma -
Barry Goldwater High School