Tonya Fleming
Florence
Summary
Dynamic Gift Shop Manager at the Greater Florence Chamber of Commerce with a proven track record in enhancing sales through strategic merchandising and vendor engagement. Expert in organizational skills, fostering a welcoming environment that boosts customer satisfaction and loyalty. Successfully implemented promotional strategies, driving significant sales growth.
Experienced with overseeing gift shop operations, including inventory and customer service. Track record of implementing effective merchandising strategies to boost sales and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Gift Shop Manager
Greater Florence Chamber of Commerce
12.2019 - 06.2025
- Managed daily operations ensuring optimal inventory levels and product availability.
- Developed and implemented promotional strategies to enhance customer engagement and sales growth.
- Oversaw visual merchandising to create appealing displays that attract customers.
- Tracked vendors, inventory, and commissions monthly.
- Cultivated relationships with vendors to secure favorable terms and new product offerings.
- Established rapport with customers by offering personalized assistance and recommendations based on their needspreferences.
- Created a welcoming atmosphere within the gift shop that encouraged customers to spend more time browsing products.
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Monitored daily cash and CC sales.
- Provided quarterly and annual reports.
Human Resources Manager
Sabrina Pools
09.2012 - 08.2016
- Designed and created company handbook.
- Implemented HR policies ensuring compliance with labor laws and regulations.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees through detailed management.
- Managed workman's compensation claims.
- Prepared and paid monthly state and federal taxes.
- Processed employee claims involving performance issues and harassment.
Education
Associate of Arts - Liberal Arts
Manchester Community College
Manchester, CT.06-1978
Skills
- Store operations
- Merchandise planning
- Cash control
- Sales analysis
- Vendor engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets. Complete reorganization of vendors, gift shop sales and records.
- Collaborated with team in the development of Farmers Markets and other events.
- Heavily used organizational skills
Affiliations
- Member, Mosaic Nazarene Church, Florence AZ.
Certification
Autism Certified
Timeline
Gift Shop Manager
Greater Florence Chamber of Commerce
12.2019 - 06.2025
Human Resources Manager
Sabrina Pools
09.2012 - 08.2016
Associate of Arts - Liberal Arts
Manchester Community College
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