Tooboii Gill
Glendale
Summary
Resourceful Lead known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and process improvement to ensure positive outcomes. Excel in communication, teamwork, and adaptability, using these soft skills to navigate challenges and foster productive work environments.
Hardworking with several years of experience working closely with other staff and leaders to move goods efficiently. Team-player quick to communicate issues .
Overview
21
21
years of professional experience
Work History
Lead CSR
Circle K
Phoenix
07.2021 - 11.2024
- Led customer service team to resolve inquiries and provide support.
- Trained staff on best practices and customer engagement techniques.
- Implemented new procedures to enhance service quality and efficiency.
- Monitored team performance to ensure compliance with company standards.
- Ensured compliance with applicable regulations while delivering excellent customer service.
- Assisted in the development and implementation of customer service policies and procedures.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
Block Mason
Cancel masonary
Phoenix
02.2017 - 10.2023
- Constructed block walls using precision and attention to detail.
- Mixed mortar to ensure consistent bonding for masonry projects.
- Interpreted blueprints and plans to meet project specifications accurately.
- Operated tools and equipment safely for masonry tasks and repairs.
- Prepared mortar mix for block laying, using hoes, cement mixers, or mortars boxes.
- Constructed brick arches, columns, and other structures according to design plans.
- Planned and laid out masonry walls in accordance with blueprints and job specifications.
Machine Operator
State Seal Company
Phoenix
04.2013 - 09.2016
- Operated machinery safely and efficiently during production processes.
- Followed standard operating procedures for equipment setup and maintenance.
- Monitored production quality and reported any defects to supervisors.
- Loaded materials into machines for processing according to specifications.
- Collaborated with team members to meet production deadlines effectively.
- Documented daily operations and completed required paperwork accurately.
Material Handler
Isola
Chandler
09.2003 - 07.2011
- Loaded and unloaded shipments following safety protocols.
- Organized inventory to ensure efficient access and storage.
- Supported other warehouse personnel in completing tasks efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Aibt
Gilbert, AZ01-2002
Skills
- Customer service
- Team leadership
- Policy development
- Performance monitoring
- Technical troubleshooting
- Effective communication
- Attention to detail
- Adaptability
Timeline
Lead CSR
Circle K
07.2021 - 11.2024
Block Mason
Cancel masonary
02.2017 - 10.2023
Machine Operator
State Seal Company
04.2013 - 09.2016
Material Handler
Isola
09.2003 - 07.2011
GED -
Aibt