Topacio Villa Martinez
Phoenix
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
PLS Check Cashers
Phoenix
12.2019 - Current
- Assigned work and monitored performance of project personnel.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Customer Service Representative
Arizona Auto License
Avondale
04.2019 - 10.2019
- Identified opportunities for upselling additional products or services based on customer needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided accurate information about products and services to customers.
- Promoted available products and services to customers during service, account management and order calls.
Sales Associate
Dolex Dollar Express Inc
Phoenix
06.2017 - 09.2017
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
Warehouse Worker
Macys Logistics
Goodyear
08.2014 - 01.2017
- Order Picker
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used scanners to track parcel information, condition or receipt.
- Packed boxes and stock using organizational guidelines.
- Assisted in packaging and labeling of products for shipment.
- Order Packer
Education
High School Diploma -
Desert Edge High School
Goodyear, AZ05-2013
Skills
- Customer service
- Conflict resolution
- Sales strategies
- Time management
- Effective communication
- Teamwork
- Self motivation
- Computer skills
- Money handling
- Microsoft office expertise
- Multitasking capacity
- Multitasking
- Employee supervision
Languages
English
Full Professional
Spanish
Full Professional
Certification
- FDR
- Level I inspection
- Bond Processor
Timeline
Assistant Manager
PLS Check Cashers
12.2019 - Current
Customer Service Representative
Arizona Auto License
04.2019 - 10.2019
Sales Associate
Dolex Dollar Express Inc
06.2017 - 09.2017
Warehouse Worker
Macys Logistics
08.2014 - 01.2017
High School Diploma -
Desert Edge High School