Tori Clifford
San Tan Valley
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
East Valley Periodontics
01.2025 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Dental Front Office Coordinator
Affinity Dental
01.2022 - 12.2024
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
Supervisor
Bap and Chicken
06.2021 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Bank Teller
Zions Bancorporation
02.2020 - 05.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Supervisor
Dixie State University Dining Services
07.2017 - 02.2020
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong relationships with local vendors, securing their services when needed for various aspects of event production.
Shift Leader
Eegee's Inc.
02.2016 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
General Studies
Florence High School
Florence, AZ05-2017
Skills
- Effective organizational skills
- Critical thinking skills
- Verbal and written communication
- Office administration
- Customer service
- Appointment scheduling
Timeline
Patient Care Coordinator
East Valley Periodontics
01.2025 - Current
Dental Front Office Coordinator
Affinity Dental
01.2022 - 12.2024
Supervisor
Bap and Chicken
06.2021 - 01.2022
Bank Teller
Zions Bancorporation
02.2020 - 05.2021
Supervisor
Dixie State University Dining Services
07.2017 - 02.2020
Shift Leader
Eegee's Inc.
02.2016 - 07.2017
General Studies
Florence High School
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