Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Clifford

San Tan Valley

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

East Valley Periodontics
01.2025 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Dental Front Office Coordinator

Affinity Dental
01.2022 - 12.2024
  • Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
  • Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
  • Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
  • Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.

Supervisor

Bap and Chicken
06.2021 - 01.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Bank Teller

Zions Bancorporation
02.2020 - 05.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Supervisor

Dixie State University Dining Services
07.2017 - 02.2020
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong relationships with local vendors, securing their services when needed for various aspects of event production.

Shift Leader

Eegee's Inc.
02.2016 - 07.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

General Studies

Florence High School
Florence, AZ
05-2017

Skills

  • Effective organizational skills
  • Critical thinking skills
  • Verbal and written communication
  • Office administration
  • Customer service
  • Appointment scheduling

Timeline

Patient Care Coordinator

East Valley Periodontics
01.2025 - Current

Dental Front Office Coordinator

Affinity Dental
01.2022 - 12.2024

Supervisor

Bap and Chicken
06.2021 - 01.2022

Bank Teller

Zions Bancorporation
02.2020 - 05.2021

Supervisor

Dixie State University Dining Services
07.2017 - 02.2020

Shift Leader

Eegee's Inc.
02.2016 - 07.2017

General Studies

Florence High School
Tori Clifford