Tori Salmon
Phoenix
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Manuels Mexican Restaurant
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Discover Team Employee
Grand Canyon University
09.2022 - 04.2024
- I was part of the GCU Discover team, which manages the flight and hotel reservations associated with trips taken to the school by possible future students
- I was tasked with analyzing schedules to pick out the best option under amounted thresholds and manage conflict by resolving reservation errors, incorrect bookings, parental questions, and more. My responsibilities also encompassed adjusting information of the students/flights in document management platforms, such as CRM and SharePoint.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Hostess, Server, and Back
Grain Bin Cafe and Store
01.2021 - 05.2022
- I was initially employed as a hostess/server back which entailed greeting customers, obtaining drink orders and delivering them, stocking materials, totaling tickets, and maintaining cleanliness standards.
- Among promotion to a server, I was tasked with creating a welcoming experience for all customers, delivering food, refilling drinks, and ensuring any other requests are met
- I also was flexible, as I often worked serving, cooking, dishwashing, or hostess shifts as needed.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Applebee’s
02.2020 - 01.2021
- My job entailed greeting and seating customers while accommodating their needs
- Starting on a good foot ensured them a positive, highly satisfied visit and guaranteed their return
- At the open and close of every shift, and in between, I cleaned and sanitized the bathrooms, guaranteeing a happy, clean, and healthy experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest, even with tasks not specifically delegated to my position.
Education
GED -
Navarro High School
Seguin05.2022
Bachelors - Business Administration
Grand Canyon University
04.2025
Skills
- Sales expertise/technique
- Upsale/Suggestive Selling
- Excellent Communication
- Coachable
- Hard-working
- Thorough
- Strong work ethic
- Exceptional customer service
- Guest engagement
Personal Information
Age: 21
Timeline
Server
Manuels Mexican Restaurant
05.2023 - 08.2024
Discover Team Employee
Grand Canyon University
09.2022 - 04.2024
Hostess, Server, and Back
Grain Bin Cafe and Store
01.2021 - 05.2022
Hostess
Applebee’s
02.2020 - 01.2021
Bachelors - Business Administration
Grand Canyon University
GED -
Navarro High School
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