Toria Fleming
Phoenix
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to obtain a career in a growing, secure, reputable company, where I can translate my experience, knowledge, skills and ability into values for the organization.
Overview
12
12
years of professional experience
Work History
DCS Direct Care Manager
Roman Homes
08.2023 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with clients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive client care plans and provide highest quality of care.
- Supervise the overall operation of the direct day-to-day care of children.
DCS Direct Care Staff
Roman Homes
02.2021 - 08.2023
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Dispatcher Supervisor
Envoy America Eldercare
06.2018 - 12.2020
- Managed goals and deadlines for dispatchers of organized trips for driver companions.
- Assist in resolving escalated issues with valuable solutions.
- Provide descriptive reports and updates of daily activities.
- Coordinates cross training and job rotations.
Transportation Dispatcher
Carey Phoenix Limousine
02.2018 - 08.2018
- Scheduled and dispatched drivers to locations in Phoenix Metropolitan Area.
- Reviewed paperwork and contracts prior to dispatching chauffeurs to ensure accuracy and understanding of all details.
- Handled incoming calls and emails from customers regarding upcoming reservations and complaints with chauffeurs.
Transportation Dispatcher
The Driver Provider
03.2017 - 01.2018
- Checked that each scheduled route was appropriately covered by chauffeurs.
- Delivered exceptional customer service to individuals who contacted the company support and assistance with reservations.
- Scheduled and dispatched drivers to locations throughout the world.
- Enforced the on-time status of cars and chauffeurs dispatched
Transportation Supervisor
Total Transit
04.2012 - 05.2016
- Provided customer service to RPTA, customers, and drivers.
- Oversaw hiring and training of new and old employees.
- Directs preparation and retention of dispatch and vehicle operations, records and reports.
- Process passenger complaints and initiates corrective actions designed to improve customer relations and services.
Education
High School Diploma -
Booker T Washington High School, Memphis TN
Memphis, TN1996
Skills
- Self-motivated
- Team leadership
- Extremely organized
- Excellent time management
- Commercial driving expertise
- Strong verbal communication
- Trip planning
- Fast learner
- Safety-conscious
- DOT regulations
- Behavioral Management
- Schedule Management
Timeline
DCS Direct Care Manager
Roman Homes
08.2023 - Current
DCS Direct Care Staff
Roman Homes
02.2021 - 08.2023
Dispatcher Supervisor
Envoy America Eldercare
06.2018 - 12.2020
Transportation Dispatcher
Carey Phoenix Limousine
02.2018 - 08.2018
Transportation Dispatcher
The Driver Provider
03.2017 - 01.2018
Transportation Supervisor
Total Transit
04.2012 - 05.2016
High School Diploma -
Booker T Washington High School, Memphis TN
Similar Profiles
Brunelda PierreBrunelda Pierre
Assistant at Roman & Roman Empire LLCAssistant at Roman & Roman Empire LLC
Adan GarciaAdan Garcia
Volunteer at Saint Francis Roman Catholic ChurchVolunteer at Saint Francis Roman Catholic Church
Benjamin CannonBenjamin Cannon
Lab Intern at RoMan ManufacturingLab Intern at RoMan Manufacturing