TORY DEES

Administrative Support: Providing comprehensive administrative support to program management teams, including scheduling appointments and workshops, coordinating meetings, preparing agendas and minutes, managing program schedules and calendars.

• Documentation Management: Assisting in the development and maintenance of crucial program documentation like strategic plans, program management plans, and annual reports. Also, maintaining accurate and up-to-date program records.
• Data Management and Reporting: Gathering and organizing program-related data, tracking key metrics, and drafting weekly, monthly, and quarterly reports and presentations.
• Coordination and Communication: Serving as a point of contact for stakeholders, coordinating with internal teams and external partners, and facilitating seamless communication channels.
• Operational Support: Supporting the design and integration of operational and reporting workflows, ensuring compliance with organizational guidelines, and assisting in the planning and execution of program-related events.
• Financial Administration: Monitoring program budgets and expenditures

• Assist with the scheduling, registrations, promotion and project management of all cybersecurity related programs, including online, that focus on training, education, and workforce development throughout the Upper Peninsula and surrounding region. Assist with UPCI financial and administrative tasks to include: invoicing, settlement processing, purchasing course materials, and internal and external UPCI correspondence. Assist in planning and scheduling seminars, events and training opportunities.
• Trained office staff in use of different equipment and software programs.
• Ordered, dispensed and organized office supplies for team use.
• Coordinated logistics for successful conferences, meetings and special events.
• Maintained accurate, updated accounts with new transactions and reconciliations.
• Scheduled meetings, trips and appointments for team and maintained master calendar.

• FT / 40 Hours Per Week + Overtime
• Responsibilities
• Provides support to staff in day-to-day operations, including travel requests and volunteer assistance for the program.
• Assists with outreach planning for Community Care.
• Handles general inquiries and directs visitors and calls to the appropriate destination.
• Manages mail for the department and determines which items require supervisor attention.
• Types a variety of letters, memoranda, and reports in the required correspondence and publication formats.
• Performs office automation duties using Microsoft Office Software.
• Schedules appointments and coordinates meetings and conferences.
• Prepares agenda items, organizes activities, and arranges logistical details for meetings and conferences.
• Executes Human Resources administrative management responsibilities.
• Collects data, tracks measures of performance, and runs office reports.
• Acts as a timekeeper and prepares time and attendance records for office staff.

• FT / 40 Hours per week + Overtime
• Provide phone and in-person, -Support to customers for IT and general telecommunication related issues/ problems
• Utilize and maintain the helpdesk tracking software and participate in the documentation and tracking of issues up to resolution
• Provide support for Windows desktop problems including applications, email and basic networking issues as well as support for the Resources and Patient Management System (RPMS) and Electronic Health Record (EHR) -Resolve printer problems, setup, and RPMS printer queue management Respond to questions and concerns about service, and escalate calls appropriately
• Answered, Screened & directed incoming calls
• Serves as Facilitator for the Unit Practice Council of Information Technology in the Relationship Based Care organizational initiative

• FT / 40 Hours per week + Overtime
• Performs registration and eligibility services to new and returning patients -Interview patient's in-person or via telephone for the purpose of obtaining patient demographic and insurance information
• Collect and manage information to bill alternate resources and to identify patients who may be eligible for
• Purchased & Referred Care (PRC) -Responsible for knowing changes in rules and regulations for alternate resources, and interpreting rules and regulations for patient
• Generate Excel reports, daily, weekly and monthly
• Conduct error corrections, which involves research, compilation and analyzing
• Key contact for Combined Federal Campaign
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
• Managed customer expectations by clarifying needs, identifying options and recommending products and services
• Chair/Patient Business in the Relationship Based Care organizational initiative
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.