Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
Generic

Tova Dinsmore

Surprise

Summary

Experienced IT professional with strong understanding of Epic EMR system build components. Certified in Cadence, Prelude, Referrals, and MyChart Epic EMR applications. Expertise in revenue and clinical systems. Motivated to leverage technical skills to drive efficiency and effectiveness in healthcare operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

I.T. Applications Analyst

HonorHealth
12.2020 - Current
  • Troubleshoot low to moderate complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership. Contributes to technical and workflow root cause analysis.
  • Analyze business operations as they relate to design decisions and prioritize and implement requested changes to the system. On an as needed basis, performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of integrated applications with minimal assistance.
  • Design, Test, Implement and support files/systems within assigned products and scope with minimal supervision. Populates tables and databases, for a domain with multiple owners, with some assistance from Vendor and Information Technology staff. Collaborates in an integrated approach to eliminate the potential for a negative impact to our customers and patients.
  • Responsible for maintaining set standards of application system build and database maintenance. Including updates to master files, profiles, dictionaries, and other databases. Assists with recommendations for standardized naming, numbering and security conventions.
  • Assists with the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives. May lead low to moderate complexity projects as assigned.

I.T. Applications Principal Trainer

HonorHealth
03.2018 - 12.2020
  • Responsible for the successful build and integration of the MST environment for both Cadence and Grand Central Applications.
  • Facilitates end-user training on the proper use of the application for go-lives, new releases/upgrades, optimization requests, project roll outs, new employee orientation, etc.
  • Directs training resources to ensure project results conform to quality, time and budgetary stipulations. Solves conflicts that arise and minimizes potential project risks. Collaboratively assists customer stakeholders via meetings, rounding, workgroups, and/or joint project/taskforce groups to develop, maintain & modify current and future state workflows, allowing for the identification of gaps in existing curricula and the development of additional content.
  • Provides “at the elbow” ongoing support for new providers, physicians and other end users after initial training. Leverages working relationships with the EMR team, IT analysts, IT management, and customer stakeholders (including subject matter experts and/or business owners, Clinical Informatics Analysts, end users, department-based trainers), to collaborate, build, and lead workflows that optimize the application and translate into educationally sound training content.
  • Ensures that information systems are consistent with regulatory and professional standards of clinical practice and adhere to best practice informatics principles. Keeps current with health industry initiatives and required supporting skill sets. Seeks opportunities to broaden knowledge base.

I.T. Applications Trainer

HonorHealth
10.2016 - 03.2018
  • Coordinates and facilitates Epic training classes for the Hospital Billing, Cadence & Prelude Applications, which includes the set up and break down of training classes, supply inventory and obtaining supplies needed for training classes.
  • Supports the development, updates and modifications of training materials including tip sheets, checklists, playground exercises and competencies in their application(s). Maintains working relationships with IT analysts to collaborate, coordinate change mgmt. and communication to customers.
  • Works closely with department leaders and staff to review and approve content delivery. Provide “at the elbow” ongoing support for new providers/physicians and other end users after initial training.

Lead Quality Review Specialist

HonorHealth
04.2015 - 10.2016
  • Daily audit of collection accounts within the Patient Financial Services billing department to ensure accuracy and production goals are being met.
  • Works closely with department Managers and Directors on updating and creating new department workflows.
  • Train new staff on Epic EMR system and department workflows.
  • Provide “at the elbow” support for current Epic users as well.

Sr. Insurance Follow- Up Rep

Froedtert Hospital
06.2011 - 08.2015
  • Responsible for researching and resolving unpaid insurance claims and customer inquiries/complaints for high volume Managed Care contracts. Process Appeals on aged insurance claims/denials; oversee the daily functions of other insurance follow-up reps. Train new staff members on various functions within the department. Super User and trainer during 3 Epic Resolute Hospital Billing Epic conversions. Monitor staff production and quality metrics. Work closely with Management on different policies & procedures. Work with the provider reps through Excel spreadsheets for various Insurances.

Insurance Follow-Up Rep

Froedtert Hospital
08.2010 - 06.2011
  • Ensure timely billing and follow up for high volume Managed Care and Commercial insurance claims on all patients who have been given care within the Froedtert Hospital Health System. Work through Excel Spreadsheets to resolve aged claims, work with patients regarding their claims and questions about billing. Trained new staff on Legacy and Epic Cash Posting systems and on department workflows.

General Cash Posting Specialist-Trainer

Froedtert Hospital
05.2008 - 08.2010
  • Process Insurance/Patient payments in a timely and efficient manner. Process refund requests and credit balances within the Froedtert Hospital system. Work through various Excel spreadsheets when entering refunds. Demonstrate proficiency in the US Bank Payment Consolidator Tool and the Legacy Systems. Train new staff on the legacy system and department workflows.

Patient Scheduling Rep Senior Call Center

Wheaton Franciscan Healthcare
03.2007 - 05.2008
  • Schedule patient appointments in a call-center environment. Served as Team Leader and Trainer for 30 scheduling staff. Train new staff in the call center and system. Work closely with the physicians and clinics throughout Wheaton Franciscan Healthcare to assist in patient scheduling in a timely manner. Answer patient questions and resolve patient disputes.

Patient Scheduling Rep II-Credentialed Epic Trainer

Medical College of Wisconsin
08.2005 - 03.2007
  • Registration, schedule appointments, update patient demographics, insurance verification/updating, collect Copays. Answer patient questions regarding their appointments. Contact patients to confirm their appointments and cancel if needed. Demonstrate proficiency in the Epic Hyperspace Cadence Program. Credentialed trainer for the Cadence application. Trained new staff in scheduling and registration.

Education

Master of Business Administration -

Grand Canyon University
Phoenix, AZ
05.2022

Bachelor of Science in Business Administration - undefined

Grand Canyon University
Phoenix, AZ
11.2019

Skills

  • Strong written communication
  • Project execution management
  • Strategic oversight
  • Analytical problem-solving
  • Strategic decision-making
  • Strong relationship-building abilities
  • Curriculum development
  • Experienced with Microsoft Office tools
  • Business analysis
  • Network administration
  • Performance tuning
  • Training and mentoring

Certification

  • Cadence/Prelude Administration
  • Referrals & Authorizations
  • MyChart

Accomplishments

  • Summa Cum Laude (2019 Graduation Class)
  • GCU Dean’s List
  • Delta Mu Delta Honor’s Society

Affiliations

  • Delta Mu Delta Honor’s Society

Languages

English
Native or Bilingual

Timeline

I.T. Applications Analyst

HonorHealth
12.2020 - Current

I.T. Applications Principal Trainer

HonorHealth
03.2018 - 12.2020

I.T. Applications Trainer

HonorHealth
10.2016 - 03.2018

Lead Quality Review Specialist

HonorHealth
04.2015 - 10.2016

Sr. Insurance Follow- Up Rep

Froedtert Hospital
06.2011 - 08.2015

Insurance Follow-Up Rep

Froedtert Hospital
08.2010 - 06.2011

General Cash Posting Specialist-Trainer

Froedtert Hospital
05.2008 - 08.2010

Patient Scheduling Rep Senior Call Center

Wheaton Franciscan Healthcare
03.2007 - 05.2008

Patient Scheduling Rep II-Credentialed Epic Trainer

Medical College of Wisconsin
08.2005 - 03.2007

Bachelor of Science in Business Administration - undefined

Grand Canyon University

Master of Business Administration -

Grand Canyon University

Similar Profiles

CREATE PROFILE
Tova Dinsmore