Traci Artz
Vail
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Top-notch management abilities in personnel and clerical areas.
Organized Office Manager with demonstrated expertise in operational leadership. Multidisciplinary managerial skills in process and policy. Accomplished in optimizing productivity and quality of service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Office Manager
Artz Family Pool Service
02.2013 - 07.2020
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Mentor
GEICO
07.2007 - 02.2013
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - General Studies
Moorpark College
Moorpark, CAHigh School Diploma -
Simi Valley High School
Simi Valley, CA06-1990
Skills
- Customer service
- Business operations management
- Spreadsheet and database creation
- Staff training and development
- Deadline management
- Operations management
- Document management
- Office administration
- Training and coaching
Timeline
Office Manager
Artz Family Pool Service
02.2013 - 07.2020
Customer Service Mentor
GEICO
07.2007 - 02.2013
No Degree - General Studies
Moorpark College
High School Diploma -
Simi Valley High School
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