Tracie Grijalva

Posting money to the right invoices. Working with Credit Managers. Problem Solving. Depositing checks and posting them. Working with Excel, AS400 Cash App, TMT and McLeod program

Driving company vehicle, picking up packages at Amazon Distribution center. Loading packages in company vehicle, and delivering packages to customers in a timely manner. Logging in Vehicle maintenance. And reporting to my manager.

• Delivered packages to customer doorsteps and business offices.

Answering calls, Making appointments and data entry.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean, safe, and well-organized patient environment.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean, safe, and well-organized patient environment.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Administered medication as directed by physician.
• Developed rapport to create safe and trusting environment for care.
• Supervised daily activities and provided assistance to staff.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.

• Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
• Maintained and ordered supplies for activities.
• Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
• Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
• Organized fundraising events to support department and raise money for future activities.
• Conducted clinical observations in classroom and during activities, noting emotional and behavioral health.

• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Took copayments and compiled daily financial records.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Managed patient registration process, confirming data accuracy and completeness.
• Used [Software] to schedule appointments.
• Developed and implemented customer service policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.